Customer Service Specialist
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Job Description
Customer Service Specialist assisting Alberta Blue Cross members with health-benefit and government-program inquiries from home. Educating customers on plans, claims, online services, and mobile-app resources.
Responsibilities:
- Respond to telephone inquiries from members with individual and group benefit plans
- Respond to inquiries about government-sponsored health programs
- Follow up on customer requests to ensure complete handling
- Suggest workflow and process improvements
- Record and forward customer feedback
- Educate customers about Blue Cross plans, programs, and claiming procedures
- Educate customers about the online member site and mobile app
- Log all calls for statistical purposes
Requirements:
- Previous call centre experience preferred
- Bilingual fluency in English and French is an asset
- Strong listening and problem-solving skills
- Ability to handle complex inquiries independently
- Effective interpersonal skills and pleasant telephone manner
- Optimistic outlook and positive approach in a busy environment
- Ability to conduct research and analysis to identify root causes
- Ability to make independent decisions about problems and unusual situations
- Ability to adjust procedures within contract guidelines
- Accountability for information provided to customers
- Advanced customer service skills
- Wired network connection required
- Must be able to work the assigned shift after training and mentoring
- Satisfactory criminal record check required as a condition of employment after a conditional offer
Benefits:
- Paid virtual training
- Career growth opportunities
- Healthy work-life balance
- Innovative, high-energy, team-focused environment
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