Customer Service Specialist
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Job Description
Customer Service Specialist supporting utility scale solar market at Paige Datacom. Responsible for quoting, order entry, and ongoing customer communication in a remote setting.
Responsibilities:
- Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
- Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
- Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
- Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
- Follow up on quotes and open opportunities to address outstanding questions and support conversion
- Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
- Set up new customer accounts in internal systems to support efficient quoting and order processing
- Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
- Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
- Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships
Requirements:
- 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
- Working knowledge of quote-to-order and order management processes
- Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
- Strong attention to detail and commitment to accuracy
- Proficiency with CRM, ERP, and internal communication tools
- Working knowledge of Microsoft Office (Outlook, Word, Excel)
- Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners
Benefits:
- Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need
- Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
- Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
- Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access
- Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
- An employee-centric company that values and truly appreciates our most important asset: You!
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