Customer Service Specialist
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Job Description
Customer Support Agent facilitating support for partners and customers in a remote capacity. Ensuring clear communication and issue resolution across multiple channels.
Responsibilities:
- Deliver exceptional service by responding to partner, customer, and Representative inquiries promptly, professionally, and accurately.
- Serve as the primary liaison between Account Managers, partners, customers, and internal teams to ensure clear communication and timely issue resolution.
- Review, process, and resolve rep issues submitted through the Reprise platform in accordance with Company policies and service standards.
- Receive, review, and process disposal requests, ensuring all required information is complete and accurately documented.
- Submit approved disposal requests for payment in accordance with Company procedures and established timelines.
- Maintain accurate records of customer interactions, disposal requests, issue resolutions, and related documentation to ensure data integrity and reporting accuracy.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Ability to manage multiple communication channels effectively.
- Customer-focused attitude with a proactive approach to service.
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