Customer Service Specialist
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Job Description
Remote Customer Service Specialist resolving patient and insurance issues for Vail Health’s mountain healthcare system. Handling payments, refunds, call queues, and patient account documentation.
Responsibilities:
- Resolve patient and insurance issues through phone calls, voicemails, correspondence, and work with walk-in patients
- Verify patient account balances, take payments, and enter payments into the system
- Communicate and collaborate with team members for account resolution
- Process mail and patient refunds as needed
- Perform cash posting, billing, and patient follow-up as needed
- Handle 95% of calls presented to individual Customer Service Call Center queues
- Fully document account activity in the patient accounting system
Requirements:
- One year of health care experience preferred, either with a physician, a hospital, or in admissions
- Must be able to live and work primarily in one of the listed states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, or WI
Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Up to five weeks of paid time off in the first year, increasing each year
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
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