Customer Services Representative I, Part-time
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Job Description
Part-time member support representative handling billing, payments, cancellations, and software support for Jonas Fitness customers. Resolving inquiries for fitness clubs through calls and email.
Responsibilities:
- Answer inbound calls and emails regarding billing, contracts, and payment options for fitness clubs
- Serve as point of contact for strategic fitness clubs requiring customer service support
- Work with fitness club owners, internal and external customers, and stakeholders to address client needs and secure memberships
- Provide telephone consultation regarding policies and guidelines
- Use knowledge bases and quick guides for club support
- Monitor wallboards and clear phone queues when calls exceed established thresholds
- Maximize phone availability and minimize customer hold times
- Log calls and document relevant client interaction and services rendered
- Provide software support and exceed customer service quality standards
- Meet or exceed performance benchmarks and support service-level objectives and operational initiatives
- Work on special projects assigned by management
Requirements:
- High School Diploma required; some college preferred
- Previous help desk experience with general familiarity of call center performance metrics
- Ability to work in a high-call-volume environment
- Strong written and verbal communication skills
- Complaint handling and case resolution experience
- Customer service and analytical skills in a call center environment
- Effective time management and schedule adherence skills
- Experience with MS Office and other desktop software applications
- Ability to perform effectively in a fast-paced, high-volume call center environment
- Detailed troubleshooting, problem-solving, and root-cause analysis skills
- Strong work ethic and attention to detail
- Excellent documentation and client follow-up skills
Benefits:
- Part-time schedule of 25 hours per week
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