Customer Support Agent, English
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Job Description
Customer Support Agent providing top-notch customer service for games at DECA. Handling inquiries, processing data, and supporting the service team in a remote environment.
Responsibilities:
- You are part of our support team and take care of the electronic data processing
- You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
- Supporting the team in executing and optimizing all processes within the customer service department
Requirements:
- Excellent communication and problem-solving skills and a service-oriented approach
- Very good written and spoken English skills
- At least 1 year of experience in B2C support
Benefits:
- Remote first company culture
- Flexible work hours to support a personal work-life balance
- Working in a multicultural environment with people from over 20 different countries
- Flat hierarchies and a great and dedicated group of people
- 20 days of paid time off
- Online language classes: English, German, French, Spanish etc.
- Food vouchers
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