Customer Support Agent
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Job Description
Remote Customer Support Agent managing phone, chat, and email support for global health and wellness brands. Driving retention, upselling, and customer loyalty on overnight US-time-zone shifts.
Responsibilities:
- Lead customer interactions efficiently while maintaining a professional, empathetic tone
- Identify at-risk customers and apply problem-solving strategies to reduce churn
- Analyze customer needs to recommend relevant products and services and meet team growth targets
- Document customer records
- Address complex service issues with a positive, solutions-oriented approach
- Manage the full customer lifecycle via phone, chat, and email
- Perform other tasks as assigned
Requirements:
- Proven track record in sales, retention, or a metrics-driven customer service environment
- Previous cold-calling experience is required
- Native-level English, written and verbal
- Strong professional phone presence
- Proficient in CRM software and standard office applications
- Ability to multitask and navigate diverse customer personalities in a fast-paced setting
- Previous experience in the Medical or Healthcare sectors is highly preferred
- Availability to work weekends
- Ability to work overnight shifts based on US time zones
Benefits:
- Remote work from any location
- 15+ Working Days of Holidays
- Internet subsidy / additional budget for high-speed internet
- Health and wellness budget
- Birthday Gift with additional time-off
- Regular team-building activities and engaging online events
- Career advancement opportunities based on performance
- 2 paid volunteering days each year
- Permanent contract
- Global flatwork culture and collaboration across borders
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