Customer Support Agent
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Job Description
Customer Support Agent supporting users of Mindly’s psychologist marketplace. Handling account, subscription, refund, and technical platform inquiries through Intercom.
Responsibilities:
- Provide timely, empathetic, and personalized support to platform users, primarily customers
- Communicate with platform specialists via Intercom and help resolve their requests
- Handle requests related to accounts, subscriptions, refunds, and technical platform issues
- Ensure a positive user experience while resolving customer inquiries
- Turn user feedback into insights for other teams to help shape and improve the product
Requirements:
- Experience working as a Customer Support Agent or in a related role
- Hands-on experience with Intercom, Zendesk, or another customer support management tool
- Native-level Ukrainian proficiency
- English proficiency at C1+ level
- Empathy and ability to build trusting relationships with users
- Initiative in solving existing customer issues and preventing potential ones
- Curiosity and enthusiasm for solving non-standard challenges
- Ideally located in the CET or EET time zone
Benefits:
- 20 days of paid vacation (flexible with days off)
- Competitive salary
- Therapy on Mindly
- Remote-first work arrangement
- Fast-growing product company environment
- Strong team of A-players
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