Customer Support Agent
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Job Description
Kundensupport-Agent für 1000 Tictoc-Creator bei einer Dienstleistungsagentur. Bearbeitung von Anfragen, Eskalationen, Dokumentation und Reports im Remote-Einsatz.
Responsibilities:
- Work 1–2 hours per day
- Serve as the first point of contact for questions from 1,000 creators on Tictoc via WhatsApp, email, and group chats
- Respond to, categorize, and escalate inquiries to the appropriate team when necessary
- Resolve more complex support requests independently
- Accurately document open cases
- Create presentations and reports as needed
Requirements:
- Required language: German
- Planned workload: 10 hours per week
Benefits:
- 10 hours per week
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