Customer Support, French Speaker
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Job Description
French-speaking customer support for a global payments leader, handling card and payment queries remotely from Greece. Managing phone, chat, email, CRM, and later social media cases.
Responsibilities:
- Support French-speaking customers of a global payments leader by phone, chat, and email
- Assist customers with lost or stolen cards, card benefits, rejected purchases, and balance checks
- Log every interaction accurately in the CRM
- Handle around 10–20 cases per day
- Later take on email and social media support
- Complete a 2-week nesting period, with the first week on-site in Athens
Requirements:
- Candidates must be based in Greece
- French at native level or C1
- B1 English
- 2+ years of call center experience
- Financial services experience is a strong plus
- Strong written communication
- Good PC skills
- Multitasking ability
- Ability to work rotating shifts on a 24/7 account, including about two weekends per month and occasional night shifts
- Updated CV in English
Benefits:
- Work from home / remote work
- Relocation support available for candidates outside Greece
- Up to 200 € productivity bonus on top of base salary, subject to targets
- Built-in raises: 1,100 € gross after 12 months and 1,150 € gross after 3 years
- 2-week nesting period and training
- Opportunity to move from frontline support into back-office tasks
- Gain financial services experience
- International brand and approximately 10 professional client tools
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