Customer Support Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Representative guiding borrowers through PeopleJoy’s managed education and student-loan benefits programs. Providing empathetic support across loan forgiveness, tuition assistance, repayment assistance, and refinancing.
Responsibilities:
- Respond to client inquiries via phone, email, chat, SMS, and ticketing systems
- Resolve non-technical issues using approved workflows, scripts, and templates
- Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
- Collaborate with other CSRs on complex or escalated cases
- Surface workflow gaps and borrower friction points to product and operations teams
- Document all interactions and case actions accurately in the CRM and internal tools
- Support borrowers across loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing service lines
- Meet service-level agreements and contribute to workflow and borrower-experience improvements
Requirements:
- Strong communication skills
- Customer-obsessed problem-solving ability
- Strong attention to detail
- Excellent communication with empathy
- Process-driven, organized, and highly detail-oriented
- Strong work ethic and reliable follow-through
- High empathy for borrowers navigating financial stress
- Ability to quickly learn new program rules with guidance
- Dependable teamwork and willingness to follow processes and ask questions
- Ability to use PeopleJoy’s CRM and internal tools
- Ability to respond via phone, email, chat, SMS, and ticketing systems
- Full-time availability
Benefits:
- Medical insurance
- Dental insurance
- 401(k) match
- Short-term disability
- Long-term disability
- Life insurance
- Fully remote work
Similar Jobs
Customer Support Representative II
Customer Support Representative II resolving client issues across Nielsen’s proprietary media insights software and hardware. Managing tickets, SLAs, escalations, and support documentation.
Atención al Cliente, Full Time
Asesor de atención telefónica remota para clientes Claro Postpago en MDY BPO. Resolución de consultas sin ventas, con turno tarde y capacitación pagada.
Customer Support Agent, Tier 2
Tier 2 customer support agent troubleshooting ParentSquare’s school-family communication platform. Handling complex escalations across email, chat, and phone while supporting schools, educators, and families.
Customer Support Lead
Customer Support Lead guiding agents, resolving escalations, and improving support operations for ParentSquare’s school communication platform. Fully remote role supporting tools used by schools, educators, and families.
Senior Product Support Specialist
Especialista sênior de sustentação investigando incidentes, logs e operações para a plataforma financeira integrada da Finaya. Apoiando clientes, desenvolvimento e suporte N1 com observabilidade e dashboards.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving claims, complaints, and survey-driven improvement opportunities remotely.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving complaints, educating customers, and improving service based on survey feedback.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers navigate its remote jobs, surveys, gig platforms, and financial tools. Managing live chats, community posts, and user issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Managing community responses, troubleshooting accounts, and escalating complex issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Monitoring community spaces and escalating complex issues with accurate documentation.
Customer Happiness Representative – Seasonal, Part-Time
Customer Happiness Representative supporting families at NORY, a STEM camp provider for children in NYC and Boston. Handling inquiries, outreach, records, and customer-focused projects.
Customer Happiness Manager
Customer Happiness Manager nurturing family relationships for NORY, a NYC and Boston STEM camp provider. Leading support, community engagement, feedback initiatives, and customer operations.
Customer Support Consultant
Customer Support Consultant resolving complex SaaS support issues for Modern Campus, which serves colleges and universities. Troubleshooting cloud applications and mentoring support specialists.
Experto en servicio al cliente, Francés e Inglés
Asesor de servicio al cliente remoto para Teleperformance, líder mundial en experiencia omnicanal. Soporte telefónico sobre productos, garantías, envíos y actualizaciones de software.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting clients of an international FX/CFD brokerage. Handling onboarding, trading-platform queries, technical issues, complaints, and client satisfaction.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting FX/CFD traders with accounts, platforms, and technical issues. Improving client satisfaction for an international brokerage.
Customer Relations Specialist
Customer Relations Specialist handling customer inquiries, calls, data entry, and administrative support for Acumen’s Medicaid-related operations. Remote role restricted to candidates in Texas or Arizona.
Customer Service Specialist
Customer Service Specialist supporting WEX customers across health, benefits, mobility, and fleet services. Handling inbound inquiries, technical troubleshooting, account maintenance, billing, and Salesforce documentation.
E-Commerce Customer Support Specialist
E-commerce customer support specialist serving Australian home fixtures and trade customers remotely. Managing omnichannel inquiries, orders, claims, supplier coordination, and customer retention.
Provider Education Support Specialist
Provider Education Support Specialist reviewing medical documentation and coding compliance for Ventra Health’s radiology revenue-cycle services. Delivering feedback and trend analysis to improve practitioner documentation.