Customer Support Representative
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Job Description
Customer Support Representative providing next-level service to customers of MaxPreps. Responsible for resolving issues and enhancing customer experiences efficiently.
Responsibilities:
- Answer phones and provide excellent support for any troubleshooting with customers.
- Reply to customer service tickets via email for timely resolution.
- Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency.
- Import data through our in-house software.
- Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays.
Requirements:
- Knowledge of the Windows 10 Operating System.
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
- Strong understanding of fan culture and passion for the entertainment or sports industry.
- Must be a high school graduate to apply, college students or graduates preferred.
- Experience with Zendesk is a plus.
- Experience with Microsoft Office Suite is preferred.
- Customer Support experience is preferred.
Benefits:
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
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