Customer Support Specialist – Custom Cable Assembly
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist managing OEM and industrial customer orders for GCG’s custom wire and cable solutions business. Coordinating production, delivery, RMAs, and issue resolution.
Responsibilities:
- Process and manage customer orders, including POs, EDI, and related documentation
- Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
- Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
- Manage customer complaints and RMAs through resolution
- Maintain accurate customer records, open-order reports, and communication logs
- Support contract amendments and special projects
- Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
- Perform other duties
Requirements:
- 3+ years of Customer Service, Customer Support, or Sales Support experience
- Previous experience with distribution or manufacturing preferred but not required
- High School Degree or Equivalent required
- Proficiency in Microsoft Excel, Word, and other business applications
- Experience using an ERP system
- Experience managing high volumes of online orders, ensuring accuracy
- Experience processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests
- Ability to manage multiple priorities and changing requirements in a deadline-driven environment
- Professional verbal and written communication and listening skills
- Ability to work independently and collaboratively
- Experience with wire, cable, electrical, or electronics manufacturing is a plus
Benefits:
- Comprehensive health coverage with multiple medical plan options (CDHP and PPO)
- Company-paid life and disability insurance
- 401(k) with company match
- Supplemental critical illness, accident, and hospital indemnity plans
- PTO plan with paid holidays
- Paid parental leave
- Paid compassionate care leave
- Employee Assistance Program (EAP)
- Wellness incentives
- Telehealth access
- Dental and vision plans
- FSAs/HSAs with company contributions
- Pet insurance
- Legal services
- ID theft protection
Similar Jobs
Sales Support Representative
Sales Support Representative supporting Humana’s Medicare sales teams with invoices, member records, reporting, and administrative operations. Remote Missouri role serving a leading U.S. healthcare company.
Customer Care Manager – all genders
Customer Care Manager building client relationships and improving employee-benefit offerings at ValueNet, Germany’s leading employee-benefits provider. Remote across the Canary Islands or office-based in Fuerteventura.
Login-out/Sample Management Staff – Customer Service – Hardline
Sample management staff handling laboratory testing samples for Eurofins Scientific, a global testing and diagnostics company. Managing eLims records, sample storage, transfers, and customer-service coordination.
Senior Customer Experience Specialist – Finance
Senior Escalations Program Manager resolving complex finance customer issues for Samsara’s Connected Operations Cloud. Driving cross-functional programs that improve workflows, SLAs, and customer experience.
Working Student – Customer Service
Werkstudent:in im Kundenservice für Nutrition-Plus’ veganen Online-Shop. Bearbeitung von Bestell-, Produkt-, Liefer- und Reklamationsanfragen im Remote-Team.
Warranty Customer Care Representative
Warranty customer care representative supporting VF consumers across phone, chat, text, email, and social channels. Evaluating claims, processing orders, and resolving customer issues remotely.
Customer Service Representative
Remote Customer Service Representative supporting VF consumers through calls, chat, text, email, orders, and warranty claims. Resolving inquiries and maintaining customer satisfaction across VF brands.
Team Lead, Customer Service – Support
Team Lead Customer Support bei Recare, einem deutschen HealthTech-Unternehmen für digitales Entlassmanagement. Führung des Supports, KPI-Steuerung und Integration KI-gestützter Support-Lösungen.
Senior Manager, Vendor Operations, Customer Support
Senior manager leading Airbnb’s outsourced customer support operations across EMEA and LATAM. Improving NPS, vendor performance, and customer trust through data-driven team leadership.
Atención al Cliente
Asesor telefónico remoto atendiendo consultas de clientes Claro Postpago para MDY, empresa transnacional de BPO. Turno vespertino, sin ventas y con o sin experiencia.
Customer Support Specialist
Customer Support Specialist managing EMX support cases for IFS, a global enterprise software company. Investigating aviation software issues and coordinating resolution with technical teams.
Customer Support Representative
Customer Support Representative providing phone and email support for customers and suppliers. Troubleshooting orders, sales, and basic technical issues while documenting cases in CRM and ticketing systems.
Customer Support
Customer Support Representative resolving member, client, provider, and partner inquiries for VSP Vision’s eye-care business. Handling orders, claims, payments, complaints, and customer education remotely.
Manager, Customer Experience – Healthcare Delivery
Customer experience manager improving patient feedback across CVS Health's MinuteClinic, Oak Street Health, and Signify. Analyzing insights, managing CX programs, and guiding healthcare delivery improvements.
Spanish Bilingual Customer Care Agent
Spanish bilingual customer care agent supporting Embrace Pet Insurance customers with policy changes, coverage questions, and claims. Handling high-volume phone and email inquiries remotely.
Advising Support Representative
Advising Support Representative supporting Capella University learners with academic records, policies, financing, and advising resources. Resolving requests through phone, text, email, and casework.
Sales Support Specialist
Sales Support Specialist supporting ABB’s electrification products through technical solutions, documentation, CRM, and customer issue resolution. Developing new business opportunities across the U.S. market.
Customer Support Specialist – Zendesk
Customer Support Specialist supporting marketplace users and business partners across phone, email, SMS, and chat. Resolving complaints, escalations, disputes, and safety concerns for Australian and UK customers.
Customer Support Representative – Contract
Customer Support Representative resolving digital platform inquiries for a growing media platform. Managing HubSpot tickets, troubleshooting issues, and improving customer support operations.
Clinical Support Specialist
Clinical Support Specialist training hospitals and supporting adoption of Hyperfine’s portable Swoop MRI system. Providing clinical expertise, implementations, demonstrations, and customer-site support across the assigned western territory.