Customer Support Specialist – E-Commerce, English
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Job Description
English-speaking customer support specialist answering e-commerce inquiries and interviewing customers. Conducting a six-week US market test to inform expansion decisions.
Responsibilities:
- Respond to incoming customer emails in English regarding orders, products, and shipping
- Conduct phone interviews with customers after order completion to understand their purchasing decisions
- Clearly document every interaction
- Collaborate on evaluating the interviews
- Support a US market test to inform the decision about potential expansion into the US market
Requirements:
- Perfect written and spoken English
- Good German for coordination with the team
- Experience conducting phone-based support, consultations, interviews, or research
- Availability for fixed hours each week, with overlap with US business hours
- Independent and reliable working style
- Willingness to take on a fixed-term, six-week project
Benefits:
- Hourly compensation
- Flexible scheduling within a fixed weekly time window
- A clearly defined six-week project with no long-term commitment
- Direct impact on the decision about potential expansion into the US market
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