Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist resolving player issues across email, app stores, and social media. Supporting Pazu Games’ children’s mobile gaming community and reporting recurring trends.
Responsibilities:
- Resolve daily support tickets
- Represent Pazu across multiple channels, including Email, App Stores, and Social Media
- Maintain high standards of service and customer satisfaction
- Provide effective solutions and alternatives to players using internal systems
- Identify, analyze, and report trends of recurring issues and complaints to Product and R&D
- Proactively initiate related projects to help achieve an optimal customer experience
Requirements:
- 2+ years of experience in a customer-oriented role in a global company
- Native/mother tongue level of English (written and spoken) - required
- Experience working with support software such as Zendesk, Intercom, or similar platforms
- Excellent human and communication skills
- Supreme level of service (you’re a people person)
- Pro-active can-do approach
- Ability to work in a fast and dynamic environment
- High level of interest in the mobile gaming field - an advantage
- Tech-oriented - an advantage
- Spanish - an advantage
Similar Jobs
Client Support Specialist
Client support specialist consulting venture capital and private equity clients on portfolio monitoring and financial reporting. Onboarding clients and building integrated Excel reports for S&P Global Market Intelligence.
Client Support Specialist
Client support specialist consulting venture capital and private equity clients on S&P Global Market Intelligence reporting solutions. Onboarding clients and building integrated Excel reports.
Customer Support Representative II
Customer Support Representative II resolving client issues across Nielsen’s proprietary media insights software and hardware. Managing tickets, SLAs, escalations, and support documentation.
Atención al Cliente, Full Time
Asesor de atención telefónica remota para clientes Claro Postpago en MDY BPO. Resolución de consultas sin ventas, con turno tarde y capacitación pagada.
Customer Support Representative
Customer Support Representative guiding borrowers through PeopleJoy’s managed education and student-loan benefits programs. Providing empathetic support across loan forgiveness, tuition assistance, repayment assistance, and refinancing.
Customer Support Agent, Tier 2
Tier 2 customer support agent troubleshooting ParentSquare’s school-family communication platform. Handling complex escalations across email, chat, and phone while supporting schools, educators, and families.
Customer Support Lead
Customer Support Lead guiding agents, resolving escalations, and improving support operations for ParentSquare’s school communication platform. Fully remote role supporting tools used by schools, educators, and families.
Senior Product Support Specialist
Especialista sênior de sustentação investigando incidentes, logs e operações para a plataforma financeira integrada da Finaya. Apoiando clientes, desenvolvimento e suporte N1 com observabilidade e dashboards.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving claims, complaints, and survey-driven improvement opportunities remotely.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving complaints, educating customers, and improving service based on survey feedback.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers navigate its remote jobs, surveys, gig platforms, and financial tools. Managing live chats, community posts, and user issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Managing community responses, troubleshooting accounts, and escalating complex issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Monitoring community spaces and escalating complex issues with accurate documentation.
Customer Happiness Representative – Seasonal, Part-Time
Customer Happiness Representative supporting families at NORY, a STEM camp provider for children in NYC and Boston. Handling inquiries, outreach, records, and customer-focused projects.
Customer Happiness Manager
Customer Happiness Manager nurturing family relationships for NORY, a NYC and Boston STEM camp provider. Leading support, community engagement, feedback initiatives, and customer operations.
Customer Support Consultant
Customer Support Consultant resolving complex SaaS support issues for Modern Campus, which serves colleges and universities. Troubleshooting cloud applications and mentoring support specialists.
Experto en servicio al cliente, Francés e Inglés
Asesor de servicio al cliente remoto para Teleperformance, líder mundial en experiencia omnicanal. Soporte telefónico sobre productos, garantías, envíos y actualizaciones de software.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting clients of an international FX/CFD brokerage. Handling onboarding, trading-platform queries, technical issues, complaints, and client satisfaction.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting FX/CFD traders with accounts, platforms, and technical issues. Improving client satisfaction for an international brokerage.
Customer Relations Specialist
Customer Relations Specialist handling customer inquiries, calls, data entry, and administrative support for Acumen’s Medicaid-related operations. Remote role restricted to candidates in Texas or Arizona.