Customer Support Specialist, German-speaking
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Job Description
Customer Support Specialist supporting our German-speaking market in Switzerland. Responding to queries and collaborating with teams remotely from the UK.
Responsibilities:
- Respond to customer queries via phone, email and chat in a timely and professional manner
- Trouble shoot and resolve customer issues ensuring a positive customer experience
- Collaborate with other departments to escalate and resolve complex issues
- Management of customer engagement tool
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams
Requirements:
- Native-level German both spoken and written is required
- Experience in customer service or similar customer-oriented jobs
- Digitally savvy, with a clear openness towards using AI tools
- Good knowledge of Excel, Powerpoint
- Experience of Intercom a plus
- Team player with excellent communication skills, and the ability to thrive working in a remote team
Benefits:
- Occasional travel costs covered for visits to Zürich
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