Customer Support Specialist I – Software
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist I at foreUP, handling inquiries and technical issues for customers. Delivering excellent service while managing tickets for various SaaS applications related to golf course management.
Responsibilities:
- First point of contact for incoming Support & Services requests from clients with prioritization of phone calls, voicemails, and emails.
- Provides technical support & services for all products, such as Website, Office (Accounting), Reservations, CRM, Mobile Menu and App (all inclusive), G Suite, and MS Office.
- Identify critical support needs and ensure prompt resolution, including “warm,” immediate transfers to Support Teams.
- Provide excellent customer service through all support channels and ongoing ticket management.
- Act as liaison between clients and management to build positive working relationships with customers by effectively communicating ticket status and resolution to customers.
- Create documentation and knowledge base articles to improve service delivery.
- Take ownership of customer issues and provide resolution or escalate when necessary.
- Communicate with other departments including sales, implementation, development, and technology to ensure client needs are met.
- Adherence to established Service Level Agreements (SLAs) by meeting live chat, response time, and customer satisfaction performance targets.
Requirements:
- Passion for delivering exceptional service to clients, communicating through multiple channels (phone, email, chat).
- Technically savvy with curiosity for how software works and drive to master new software/technologies.
- Keen problem solver, able to think on their feet to troubleshoot an issue and guide clients to a resolution that are both technical and non-technical.
- Ability to multi-task effectively in an energetic, fast-paced environment.
- College degree preferred and/or up to a year of equivalent relevant experience.
- Prior customer service experience in a SaaS (software-as-a-service) environment preferred, but not required.
- Working knowledge of G-Suite, Microsoft Office, helpdesk software and CRM experience (Help Scout, Salesforce, Service Cloud).
- A minimum of 1 year of experience in a customer-facing role.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Similar Jobs
Customer Support Representative, Czech/Slovak, English
Remote Customer Support Representative helping customers in Czech and Slovak languages. Engaging with international teams and providing professional support via phone and email.
Dutch Speaking Customer Service Representative
Digital Financial Solutions Specialist acting as a customer support representative for a leading fintech company. Offering expert guidance and support in managing online transactions.
Customer Success & Logistics Coordinator – High-Ticket Client Experience
Customer Success & Logistics Coordinator for a premium lifestyle brand. Delivering exceptional experiences from purchase through delivery while ensuring customer satisfaction.
Customer Service Specialist – 2nd Shift
Customer Service Specialist handling inbound customer calls for QVC. Promoting products and assisting with problem-solving while working from home.
Customer Service Specialist – 2nd Shift
Customer Service Specialist handling high volume inbound customer inquiries for QVC Group. Assisting customers with questions and offering product promotions while working remotely from home.
Working Student – Customer Support
Working Student managing inbound customer support via voice, chat, and email for AI companions provider. Collaborating with technical support and covering evening and weekend shifts in Hamburg.
Customer Care Representative
Customer Care Representative handling customer inquiries and scheduling services for a home services company in California. Responsible for sales, education, and support within customer care.
Learning Experience Designer, Customer Enablement
Learning Experience Designer facilitating customer training and support for Laivly's AI solutions. Transforming complex product functionality into engaging learning for customer success.
Healthcare Support Representative
Operations Specialist handling member and provider inquiries and claims processing for XO Health. Engaging in advocacy, claims resolution, and cross-functional collaboration within a remote team.
Customer Support Intern
Praktikant im Customer Support bei LWB Group, einem Tierversicherungs-Startup, das digitales Marketing und Sales Prozesse optimiert.
Customer Service Representative
Call Center Representative handling customer inquiries for Precision Pipeline Solutions. Providing customer support and resolving issues while working from home in New York.
Field Support Representative, Customer Success
Field Support Representative assisting Sidecar Health members in Ohio with their healthcare journeys. Collaborating with teams to ensure members utilize their benefits effectively.
Senior B2B Customer Service Representative
B2B Sr. Customer Service Representative managing customer relationships and inquiries for Stanley Black & Decker. Collaborating effectively with sales and service personnel to exceed expectations.
Customer Care Specialist – Hungarian, Polish, English
Customer Care Specialist providing multilingual support for logistics at Trimble. Helping resolve client inquiries with a focus on technology and customer experience.
Senior Recipient Support Specialist
Senior Recipient Support Specialist at Advanced Bionics providing technical and clinical support for cochlear implant recipients. Collaborating with various teams to ensure exceptional recipient outcomes.
Employee Benefits Customer Service Representative
Employee Benefits Customer Service Representative for Foundation Risk Partners handling benefits inquiries and claims resolution for clients. Collaborating with clients and carriers through phone and email for timely resolution.
Manager, Customer Experience Technology
Manager of Customer Experience Technology overseeing technology platforms affecting customer experience at Cable One. Collaborating with various departments to ensure platform success and enhancement.
Bilingual Gaming Customer Support – Simplified Chinese, English
Gaming Support Representative assisting players in Simplified Chinese and English with technical and gameplay issues while delivering excellent customer service.
Customer Service Representative, Bilingüe Inglés B2/C1
Customer Service Representative offering support to US personal injury clients. Must handle client communication and service coordination while working remotely.
Asesor de Atención al Cliente y Ventas
Customer Service and Sales Advisor resolving customer queries for Entel Perú. Managing sales and cross-selling over the phone in a fully remote role.