Customer Support Specialist III – Bilingual
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist supporting Exact Sciences by managing client inquiries and providing solutions. Focusing on patient and provider communications in a healthcare-oriented environment.
Responsibilities:
- Answer incoming phone calls from Exact Sciences Sales team and clients
- Act as point of contact for specialty clients
- Follow up on new provider orders and provide support as needed
- Onboarding support, as needed
- Investigate and resolve issues or problems for the sales field, providers, or other internal customers
- Manage and resolve customer complaints; identify and escalate high priority issues to management
- Work as a team to identify process improvements and document new procedures for growth
- Provide support to National Accounts
- Place outbound calls, as necessary
- Respond to voicemail and email inquiries
- Maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives
- Support the Clinical Study team for order entry, issue resolution, and process improvement
- Support provider issues
Requirements:
- High School Diploma or General Education Degree (GED)
- 4+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry
- 4+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience
- Must be 18 years of age or older
- Authorization to work in the United States without sponsorship
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Benefits:
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- a retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Similar Jobs
Customer Support Specialist
Customer Support Specialist at Relay, handling customer inquiries and issues in a fast-growing blockchain environment.
EDI Support Specialist
EDI Support Specialist responsible for software implementation in healthcare at Brown & Brown. Managing EDI files, auditing data, and building customer relationships to enhance service.
Customer Support Specialist – Overnight Shift
Customer Support Specialist delivering timely support for Abridge’s AI healthcare platform. Responsible for troubleshooting and enhancing user experience in a remote role.
Sales and Customer Experience Specialist
Sales & Customer Experience Specialist managing inbound customer inquiries and guiding them to service options for a fast-growing home services company.
Vice President, Customer Support Strategy – Transformation
Senior Customer Support leader enhancing global support organization with AI and operational efficiency. Seeking an experienced executive to drive strategy and transformation initiatives.
Paralegal, Customer Service – LegalTech
Paralegal managing legal customer success at Codekeeper, a LegalTech company specializing in legal drafting and review. Providing client support through legal inquiries and technical setup.
Paralegal, LegalTech
Paralegal providing customer service in a LegalTech company, managing legal drafts and client inquiries. Pivotal role within the Customer Success team, ensuring customer satisfaction and outcomes.
Customer Service Specialist – Nuclear Medicine
Customer Service Specialist acting as a strategic link between clients and internal areas at R2PHARMA. Contributing to high-value, technical, and effective customer service experience.
Accounting Support Specialist
Accounting Support Specialist responsible for financial reporting and accounting support at Golden Rule Partners. Ensuring compliance and assisting with audits while maintaining accurate records.
Bilingual Customer Service and Sales Representative
Bilingual Customer Service Representative handling inbound calls for wireless insurance claims and warranty services. Full-time position based in New Brunswick, Canada with flexible scheduling.
Laotian-English Bilingual Healthcare Customer Service Representative
Bilingual Customer Service Representative assisting consumers with their healthcare inquiries. Engaging with customers and supporting them through their healthcare benefit needs remotely from California.
Bilingual Healthcare Customer Service Representative, Hmong-English
Bilingual Healthcare Customer Service Representative assisting consumers with their healthcare benefit needs via phone. Providing support remotely from California with a focus on customer satisfaction.
Bilingual Healthcare Customer Service Representative, Laotian-English
Laotian-English Bilingual Healthcare Customer Service Representative addressing consumer healthcare queries. Remote role based in California providing exceptional support and service.
Healthcare Customer Service Representative
Healthcare Customer Service Representative supporting consumers with healthcare benefit needs. Engaging thoughtfully to resolve questions and manage high volume interactions while maintaining quality and professionalism.
Bilingual Healthcare Customer Service Representative, Spanish-English
Spanish-English Bilingual Customer Service Representative for TTEC providing healthcare support. Engage with customers to resolve benefit inquiries through compassionate communication and detailed assistance.
Bilingual Healthcare Customer Service Representative, Laotian-English
Bilingual Healthcare Customer Service Representative engaging with consumers and resolving healthcare inquiries. Supporting meaningful interactions while working remotely from California.
Hmong-English Bilingual Healthcare Customer Service Representative
Hmong-English Bilingual Healthcare Customer Service Representative providing healthcare support remotely. Engaging with customers for their healthcare benefit needs and resolving inquiries with empathy and professionalism.
Support Specialist — Management Reporting & Accounting
Customer Support Specialist providing support for financial management software to business clients. Engaging with users to resolve accounting issues efficiently and effectively.
Spécialiste Support Pilotage, Comptabilité
Expert in financial software support at Pennylane, facilitating client success and user engagement. Collaborating across teams to resolve client queries and enhance their experience with financial tools.
Support, Financial Control and Accounting Specialist
Customer Support Specialist managing client interactions using financial software at Pennylane. Engaging with users to resolve issues in a remote capacity.