Customer Support Specialist
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Job Description
Customer support specialist for Pizza Lucé, a Minneapolis restaurant brand, handling remote customer orders, deliveries, complaints, and menu questions. Resolving issues across phone, email, and live chat.
Responsibilities:
- Respond promptly and professionally to customer queries by email, phone, live chat, or other appropriate channels
- Assist consumers with online purchases, monitor order status, resolve delivery-address issues, and cancel or modify orders according to business requirements
- Explain menu items, ingredients, allergies, promotions, and services using business tools
- Respond to customer complaints and service concerns professionally, empathetically, and in a solution-oriented manner
- Escalate conflicts, difficult situations, and repeated complaints to the appropriate authorities
- Document all client interactions, comments, complaints, and corrective measures in the customer service system
- Collaborate with restaurant personnel, delivery suppliers, and other departments to resolve consumer issues
- Gather repeated user questions and help improve service quality
- Maintain data security and client privacy
- Achieve performance targets for response time, customer satisfaction, accuracy, and issue resolution
Requirements:
- Experienced and customer-focused
- Good verbal and written communication abilities
- Strong interpersonal skills with a customer focus
- Good problem-solving, time-management, and organisational skills
- Ability to remain calm and professional while handling difficult customer situations
- General computer abilities and understanding of email and web-based customer-care tools and platforms
- Ability to multitask and prioritize conflicting tasks in a virtual environment
- Good internet connection and a suitable working space required by the company
- Customer service, hotels, retail, telephone centers, or similar experience
Benefits:
- Work from home / remote work
- Full-time / part-time availability
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