Customer Support Specialist
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Job Description
Customer Support Specialist resolving complaints and requests for Skylum’s AI-powered photo editing software. Converting potential customers through product-benefit guidance via chat and email.
Responsibilities:
- Handle and resolve customers’ complaints and requests, mostly via chat and email
- Analyse and assess customers’ needs
- Deliver information about product benefits to convert potential customers into paid customers
Requirements:
- At least 6 months’ experience in Customer Support
- Upper-intermediate English is a MUST
- Excellent communication skills
- High level of personal responsibility
- Positive attitude
- Interest in photography
- Experience working with Photoshop and Lightroom
- Knowledge of Zendesk
- Experience in SaaS products
- Previous work during evening hours
- Ability to work in two shifts: Morning 7:00–16:00 or Evening 15:00–00:00
Benefits:
- Flexible schedules
- Trust-based workflows
- Supportive team environment
- Educational allowance
- English, German and Polish classes
- Choice of working remotely or in the office
- Medical insurance
- Twenty-one days of paid sick leave per year
- Twenty-one days of paid vacation per year
- Frequent team-building activities
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