CX Engineer
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Job Description
Google CX Engineer leading architecture and technical development for Gemini Enterprise Customer Experience solutions. Focusing on advanced conversational AI solutions using Google Cloud.
Responsibilities:
- Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
- Contribute to the development of innovative solutions and accelerators on the Google CES platform.
- Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
- Encourage a culture of innovation and continuous improvement within the team.
- Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
- Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
- Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.
- 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
- Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
- Practical expertise with Google Customer Engagement Services (formerly CCAI).
- Proven success delivering AI/ML-powered customer engagement or contact center solutions.
- Strong understanding of customer experience design, contact center operations, and key CX metrics.
- Excellent communication and presentation skills for both executive and technical audiences.
Benefits:
- Offers Bonus
- 15% Annual Performance Bonus
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