CX Solution Consultant
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Job Description
CX Solution Consultant designing scalable customer-experience solutions for Gainwell Technologies’ healthcare clients. Partnering with sales, product, and delivery teams on enterprise solution strategy and proposals.
Responsibilities:
- Partner with sales teams to understand client needs, pain points, and business objectives
- Design and present end-to-end CX solutions, including processes and service models
- Lead discovery sessions, workshops, and solution demonstrations with stakeholders
- Translate business requirements into functional solution designs
- Develop proposals, solution architectures, and value-based narratives
- Support RFP/RFI responses with CX strategy, solution design, and cost estimates
- Collaborate with product, engineering, and delivery teams to ensure solution feasibility and alignment
- Provide thought leadership on CX trends, best practices, and emerging technologies
- Contribute to go-to-market strategies, solution offerings, and reusable assets
- Support transition from sales to delivery, ensuring continuity and clarity of solution intent
Requirements:
- Bachelor’s degree in Business, Technology, or related field
- 5+ years of experience in CX, consulting, pre-sales, or solution architecture roles
- Strong understanding of customer journey mapping, voice of customer (VoC), and CX metrics (SLA, CSAT, NPS, CES)
- Strong understanding and use of cost modeling tools or Workforce Management Tools
- Experience with Medicaid or Commercial MCO systems and platforms
- Experience CX platforms (AWS, Verint, CRM solutions, etc.)
- Ability to translate complex concepts into clear CX business value
- Strong presentation, storytelling, and stakeholder engagement skills
- Experience supporting enterprise clients and complex solution sales cycles
- Experience in digital transformation or contact center modernization
- Knowledge of AI-driven CX solutions (chatbots, automation, analytics)
- Familiarity with Excel and Cost Modeling Tools
- Industry experience in Medicaid, healthcare, public sector, or regulated environments
- Certifications in CX platforms or frameworks (e.g., CCXP, Salesforce, etc.)
Benefits:
- Work flexibility
- Learning and career development opportunities
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Up to 10% travel annually
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