Data Analyst, Billing Systems
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Job Description
Data Analyst improving billing accuracy and automation for Stord’s commerce-enablement and fulfillment platform. Troubleshooting discrepancies and partnering with Finance, Product, Engineering, and Operations.
Responsibilities:
- Develop and maintain billing logic using workflow automation tools for various rate card structures
- Troubleshoot upstream data-quality issues that cause billing charge discrepancies
- Identify and document billing-system bugs, gaps, and feature requests
- Collaborate with Product and Engineering to prioritize and implement system improvements
- Act as liaison between Finance/Billing and Product/Engineering teams
- Communicate billing requirements and provide updates on system performance
- Partner with Operations to understand and correct manual data-entry issues
- Improve Unit of Measure (UoM) data for SKUs across the Stord network
- Build scalable interim automation flows to support acquisitions and billing integrations
- Analyze billing data, identify root causes, and drive accuracy and continuous improvement
Requirements:
- 2+ years of experience as a Data Analyst, Business Analyst, System Administrator, Billing Associate, or similar analytical role
- Experience preferably within e-commerce, logistics, or supply chain
- Strong knowledge of billing processes and financial reporting
- Strong analytical and problem-solving skills
- Ability to collect, analyze, and interpret data to draw meaningful conclusions
- Experience ideally with SQL, JSON data structures, BI tools, and other analytical tools
- Strong Excel skills
- Problem-solving, critical thinking, and collaboration skills
- Ability to analyze data, articulate findings, and create action plans to drive improvements
- Must be authorized to work in the U.S.
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