Data Scientist, Customer Experience
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Data Scientist enhancing product and operational strategy focused on customer experience for Whatnot. Generating insights and driving experimentation across teams to improve user satisfaction.
Responsibilities:
- Define and own the KPIs that measure CX health, downstream impact, product experience, and user sentiment.
- Analyze user behavior and marketplace dynamics to identify opportunities and inform CX product and agent team priorities.
- Measure the tradeoffs between user experience and business value.
- Translate complex data into actionable recommendations for product and leadership teams.
- Partner with product managers and engineers to design, implement, and evaluate A/B tests and feature rollouts.
- Develop frameworks for causal inference, impact measurement, and long-term ecosystem health.
- Build scalable methodologies to understand feature performance and guide iteration.
- Use our modern data stack to build dashboards, data pipelines, and self-serve tools that empower teams across Whatnot.
- Partner with engineers and operations leadership to improve data accessibility, ensure data quality, and support instrumentation for new product features.
- Advocate for data-driven decision-making and foster a culture of measurement across the CX organization.
- Communicate insights clearly to both technical and non-technical audiences, influencing roadmaps and strategic decisions.
- Serve as a thought partner to CX leads, shaping how we build, launch, and iterate on experiences across the platform.
Requirements:
- 5+ years of experience in Data Science, Decision Science, or Analytics within a product-focused organization.
- A bachelor’s degree in Computer Science, Economics, Statistics, or a related quantitative field or equivalent experience.
- Proven experience applying statistical and analytical methods to real-world product problems.
- Advanced SQL skills and experience with modern data warehouses (Snowflake, BigQuery, Redshift) and tools like Spark or DBT.
- Proficiency with Python or R for data analysis, modeling, and experimentation.
- Experience designing and analyzing A/B tests and understanding causal inference techniques.
- Strong data visualization skills and familiarity with BI tools for building interactive dashboards.
- Ability to communicate complex ideas clearly, concisely, and impactfully across diverse stakeholders.
- Experience leading cross-functional projects and influencing strategy with data.
- Comfortable working in fast-paced, ambiguous environments with a high degree of ownership.
Benefits:
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- $1,000 home office setup allowance
- $150 monthly allowance for cell phone and internet
- Care benefits
- $500 monthly allowance for wellness
- $5,000 annual allowance towards Childcare
- $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Similar Jobs
Data Scientist
Principal Data Scientist designing and implementing AI systems for business decision making. Collaborating with various teams to provide innovative data solutions.
Data Science and Analytics Analyst
Join TransUnion as a Data Analyst to develop your skills in data analytics. Collaborate in a team-oriented environment to contribute to impactful business initiatives.
Data Scientist
Data Scientist focusing on clinical data acquisition and integration for Aetna's quality measures. Developing models and partnering with stakeholders to produce insights and dashboards.
Lead Data Scientist – Autonomous Goal Management
Lead Data Scientist focusing on autonomous goal management and AI solutions at Humana. Collaborating with cross-disciplinary teams to innovate healthcare through AI technologies.
Senior Data Scientist, Population Health
Senior Data Scientist at Geisinger, leading data science initiatives to enhance healthcare outcomes. Mentoring junior scientists and collaborating with clinical leaders for impactful decision-making.
Senior AI Data Scientist
Senior AI Data Scientist developing Data Science & ML algorithms for real-world business problems across the team.blue group. Requires strong analytical and programming skills with a focus on innovation.
Lead Data Scientist
Lead Data Scientist driving Unobravo's data science and machine learning strategy for improving mental health support outcomes. Collaborate across teams to create actionable insights and scalable ML solutions.
Staff Data Scientist – Experimentation & Measurement
Staff Data Scientist designing and interpreting experiments to influence PlayStation's products and marketing decisions. Collaborating with cross-functional teams to embed experimentation in development cycles.
Data Scientist, Predictive Analyst – Mid Level
Data Scientist Predictive Analyst delivering predictive analytics and insights for Auto and Home actuarial teams. Collaborating on Python tool updates and advanced statistical modeling.
Data Scientist
AI & Data – Data Science Developer at IRIUM. Responsible for creating AI models and performing data analysis within a remote setup in Spain.
Global Data Manager
Global Data Manager overseeing clinical data science workstreams and ensuring quality deliverables. Collaborating across teams to optimize data management strategies and drive clinical trial success.
Head of Data
Head of Data responsible for managing data lifecycle and ensuring data quality for luxury IQ platform. Leading a 6-person team to build AI data products with external customers in mind.
Director, Data Science
Director of Data Science at DuckDuckGo driving product and business impact with a remote team. Mentoring data scientists and guiding impactful projects in data science.
Cientista de Dados Sênior
Senior Data Scientist designing and building mathematical/statistical solutions for business needs. Leading projects autonomously and mentoring junior team members.
Data Science Specialist – Feature Store & ML Platform
Data Science Specialist at Compass UOL leading Feature Store capabilities development and implementing efficient data processing. Requires expertise in ML platforms and AWS services.
Data Science Enablement Specialist – ML Platform, MLOps
Data Science Enablement Specialist managing ML teams' adoption of advanced platform solutions. Collaborating on migration processes and providing technical enablement documentation.
Senior Epic Data Scientist
Senior Data Scientist developing innovative solutions through data analysis for healthcare. Collaborating on projects and supporting clinical information systems.
International Analytics Lead
International Analytics Lead driving data systems implementation for Khan Academy’s mission to provide free education. Collaborating with country teams, enhancing analytics practices across diverse regions.
Cientista de Dados I – Foco em IA Generativa
Data Scientist position emphasizing Generative AI to improve lives at Grupo Autoglass. Collaborating on data analysis and strategic problem-solving for business growth.
Mid-level Product Analyst
Support strategic actions and analyze data for Globo's football subscription product. Collaborate with teams and enhance the user experience through data insights.