Delivery Director – AI Foundry, Anthropic Business
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Job Description
Delivery Director leading NewRocket’s enterprise AI and Anthropic services portfolio. Driving delivery excellence, client growth, responsible AI adoption, and operational performance.
Responsibilities:
- Own delivery and operational excellence, customer satisfaction, portfolio health, and account growth across NewRocket’s enterprise AI and Anthropic-focused services
- Manage executive client relationships and oversee seamless delivery across AI Foundry offerings
- Oversee assigned AI Foundry portfolio with direction, governance, escalation leadership, quality and compliance management, risk and financial performance management, scope and staffing alignment, and delivery planning
- Partner with Sales, Solution Consulting, Practice Leaders, and Anthropic/AI Foundry teams to support bookings, grow client relationships, shape opportunities, validate scope and estimates, identify staffing needs, and ensure Sales-to-Delivery handoffs
- Ensure high-quality, on-time, and on-budget delivery across AI Foundry and Anthropic services
- Oversee enterprise AI engagements including AI strategy, Claude-powered solutions, RAG, agentic AI, platform enablement, workflow automation, ServiceNow integration, data enablement, governance, and managed services
- Serve as senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues
- Drive delivery governance, methodology compliance, quality frameworks, project controls, responsible AI practices, security, privacy, testing, observability, and operational readiness
- Oversee portfolio planning, project health, capacity, dependencies, risks, milestones, financial performance, revenue forecasts, utilization, backlog, bookings conversion, margins, and delivery forecasting
- Partner with Resource Management and Practice Leadership on staffing and capability needs
- Coach, mentor, and develop direct and indirect reports across AI, engineering, architecture, ServiceNow, consulting, program management, data, and platform disciplines
- Lead hiring, onboarding, goal setting, performance reviews, feedback, succession planning, and career development
- Build high-performing, inclusive teams across functions, geographies, cultures, and time zones
- Participate in pre-sales meetings, account planning, opportunity reviews, deal reviews, SOW reviews, RFP responses, and solution-shaping activities
- Drive bookings and expansion in existing accounts and influence new-logo bookings
- Build executive relationships to identify opportunities for AI Foundry, Anthropic, ServiceNow, managed services, data, experience, and transformation offerings
- Maintain personal utilization through executive governance, delivery oversight, account strategy, escalations, solution shaping, workshops, and strategic advisory work
Requirements:
- Bachelor’s degree and/or equivalent relevant work experience
- 12+ years of experience in professional services, consulting, technology delivery, digital transformation, enterprise platforms, or a related field
- 8–12 years of experience in program and project management, delivery leadership, or client engagement management
- 5+ years of experience in portfolio management, account delivery leadership, or P&L/margin accountability
- 5+ years of people-management experience, including coaching and developing technical, consulting, delivery, or cross-functional teams
- 2+ years of delivery leadership on enterprise AI/GenAI programs, including at least one production LLM or agentic deployment
- Experience leading complex enterprise technology programs involving multiple stakeholders, distributed teams, interdependent workstreams, and executive governance
- Experience supporting pre-sales, SOW development, estimation, solution shaping, or account-growth activities
- Deep knowledge of consulting, professional services, enterprise delivery, and client-account management
- Deep knowledge of portfolio, program, and project-management methodologies and delivery governance
- Strong understanding of enterprise AI delivery, including generative AI, LLMs, Claude, RAG, agentic AI, workflow automation, data readiness, cloud platforms, AI governance, and adoption
- Broad understanding of ServiceNow domain areas, platform capabilities, enterprise workflows, integrations, and AI-enabled experiences
- Familiarity with Anthropic and Claude enterprise implementation concepts, including prompt and context engineering, tool use, structured outputs, RAG, responsible AI, evaluation, and human-in-the-loop controls
- Ability to assess, communicate, and mitigate complex technical, delivery, financial, security, data, operational, and stakeholder risks
- Strong financial acumen, including forecasting, revenue management, margin management, utilization, estimation, and delivery-cost control
- Strong written, verbal, presentation, facilitation, and executive-stakeholder communication skills
- Proven ability to lead, motivate, and align multifunctional teams across multiple time zones
- Strong people-leadership skills
- Ability to collaborate effectively with Sales, Delivery, Professional Services, Managed Services, Resource Management, Product, Engineering, Practice, and executive leadership
- Ability to simplify complex technical and business situations into practical decisions, clear delivery plans, and measurable outcomes
- Comfortable working in a matrixed organization, managing ambiguity and change, and operating in a fast-paced growth environment
- Sales-value training or consultative-selling experience is an asset
Benefits:
- Diverse and inclusive workplace
- Equal opportunity workplace and affirmative action employer
- Disability accommodations available
- Personal utilization aligned with NewRocket expectations and assigned leadership role
- Professional development through coaching, mentoring, career progression, and employee development
- Opportunities to develop skills in enterprise AI, Anthropic and Claude solutions, ServiceNow AI, agentic workflows, data and cloud platforms, delivery leadership, governance, and client advisory
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