Desarrollador ITSM
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Job Description
ITSM Developer configuring iTop and ServiceNow workflows for Stefanini’s global IT services. Implementing automations, CMDB changes, integrations, testing, documentation, and production deployments.
Responsibilities:
- Configure incident, change, and request-management workflows, including resolution groups and workflow structures
- Implement and update event-correlation rules for automatic ticket creation
- Adjust the ServiceNow/iTop CMDB according to operational needs
- Implement parametrization, configuration, and development to support incident and change processes and their integration with the automation ecosystem
- Test developments and parametrizations, document them, and deploy to production after approval
Requirements:
- PHP 8.1–8.2
- Apache and Nginx
- Linux (Rocky/Ubuntu)
- MariaDB 10.x+; schema design, indexing, and query tuning
- iTop data model (XML): classes, attributes, relations, and state machines (lifecycle)
- OQL (iTop’s Object Query Language)
- Modules/extensions packaging (module manifest.xml, dictionaries, setup)
- Triggers/notifications: actions, email templates, and event handlers
- iTop portal toolkit/Twig-like templates, UI forms, and wizards
- REST/JSON API exposure and consumption
- Profiles/ACLs and organizations for multi-tenant visibility
- HTML/CSS/JS for forms, portal adjustments, and validations
- Git, Composer, Make or simple scripts
- PHPUnit or at least PHP unit tests
- Docker optional for development parity
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