DevOps Engineering Manager
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Job Description
Engineering Manager leading Platform & Cloud Operations at Creatio, an AI CRM and workflow platform. Driving CI reliability, cloud availability, release quality, and engineering team effectiveness.
Responsibilities:
- Lead Creatio's Platform & Cloud Operations domain, covering 17 engineers across four teams
- Own delivery timelines, timeline trade-offs, scope, and priorities across the domain
- Own ways of working across two infrastructure teams, a release and upgrade team, and an internal-product team
- Be accountable for the domain architecture and critical architectural decisions alongside Architects
- Own the technical debt strategy and decide what to pay down and when
- Step personally into complex and critical technical problems
- Assess release quality readiness and block releases when quality risk warrants it
- Own post-release quality analysis and the operational health of the customer cloud
- Oversee incident ownership, on-call practice, and post-outage discipline
- Manage performance, 1-on-1s, development plans, onboarding, workload, capacity, and resource allocation for 17 engineers
- Make hiring and exit decisions, provide compensation recommendations, and build the Team Lead bench
- Coach Team Leads on leadership and systems thinking
Requirements:
- Experience managing software engineering teams, including working through Team Leads
- Strong engineering background in platform, infrastructure, or cloud operations
- Experience with CI/CD systems, infrastructure as code, cloud architecture, observability, and release engineering
- Experience running production infrastructure under availability commitments
- Experience with incident management, on-call practice, and post-incident follow-through
- Proven ability to drive delivery, engineering quality, and organizational effectiveness across more than one team
- Comfort making timeline trade-offs under pressure and defending them with data
- Experience partnering with Product, Architecture, and cross-functional stakeholders
- Strong leadership, mentoring, communication, and people management skills
- Ability to make pragmatic decisions and operate effectively in fast-paced environments
- Upper-Intermediate or higher English level
- Experience with large-scale customer upgrade or migration programs in a multi-tenant SaaS environment (nice to have)
- Experience building internal developer platforms (nice to have)
- Working knowledge of .NET (nice to have)
- Experience with AI-powered products or AI-assisted engineering workflows (nice to have)
Benefits:
- Clear career paths
- Mentorship opportunities
- Access to continuous learning
- Flexible work arrangements
- Initiatives supporting schedule management, productivity, and personal and professional well-being
- Recognition of achievements
- Opportunities to contribute from day one
- Innovative culture focused on new ideas and modern technologies
- Competitive compensation and benefits supporting employees and their families
- Rewards package recognizing contributions and commitment
- Benefits package varies depending on country of residence and employment type
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