Digital Product Enablement Specialist
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Job Description
Digital product enablement specialist creating demos, training, and knowledge resources for Element Fleet Management. Supporting product demonstrations and client-facing enablement across Canada.
Responsibilities:
- Create, organize, and maintain digital product enablement materials, including demo recordings, knowledge base content, training resources, and related digital assets
- Support product demonstrations and enablement sessions by preparing materials and coordinating logistics
- Learn from experienced presenters and gradually present portions of demos to internal teams, prospects, and clients
- Maintain content organization and version control in SharePoint or similar repositories
- Support RFP and sales enablement content by drafting, updating, and organizing digital product responses
- Coordinate input from Digital Team stakeholders
- Collect stakeholder feedback and identify recurring questions or content gaps
- Recommend updates to improve the quality, usability, and consistency of enablement resources
Requirements:
- Experience in a client-facing or business support environment
- Experience in client success, sales enablement, product enablement, customer support, operations enablement, or a related function
- Experience creating, organizing, and maintaining demo materials, training resources, knowledge base content, or other enablement materials
- Strong organizational skills and ability to manage content, track updates, and maintain accurate documentation
- Clear written and verbal communication, including explaining technical or digital product information in a user-friendly way
- Strong attention to detail
- Comfort with Microsoft Office tools
- Willingness to learn or use SharePoint or similar content management tools
- Background check required after a conditional offer
- Preferred: experience supporting product demonstrations, client presentations, RFP responses, or sales enablement processes
- Preferred: familiarity with digital product tools, client portals, workflow technology, or customer-facing digital platforms
- Preferred: coordinating stakeholder input into reusable business content
- Preferred: presentation skills or interest in developing demo and client-facing presentation capability
Benefits:
- Comprehensive health and welfare benefits for qualified roles
- Paid time-off programs, including vacation, sick leave, and holidays, for qualified roles
- Annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable
- Tuition reimbursement
- Retirement savings plans
- Culture of innovation, empowerment, decision-making, and accountability
- Disability-related accommodations during the application and interview process
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