Director, Engineering
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Job Description
Director of Engineering overseeing product development and delivery of billing platform at Customer.io. Leading engineering teams and aligning strategies with business goals.
Responsibilities:
- Own the vision, roadmap, and execution for Customer.io's billing platform
- Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals
- Make build-vs-buy decisions with conviction
- Mentor and develop engineering managers and senior technical leaders
- Drive a culture of accountability, transparency, and continuous improvement
- Leverage AI tools to accelerate team velocity
Requirements:
- 12+ years of software engineering experience, with 8+ years leading engineering teams
- At least 4+ years managing engineering managers and/or directors
- Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company
- Deep understanding of SaaS software architecture, cloud-native infrastructure
- Experience in domains requiring real platform complexity
- Ability to translate technical complexity into clear strategy
- Strong track record building high-performing teams
- Demonstrated AI-native leadership
- Comfort operating in ambiguity and making difficult tradeoffs between competing priorities
Benefits:
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- a professional development budget
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