Director, Global Professional Education – Sales Training
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Job Description
Director leading professional education and sales training for Edwards Lifesciences, a global structural heart innovation company. Managing TMTT case support, talent development, compliance, and cross-functional implementation.
Responsibilities:
- Drive the strategic implementation and optimization of TMTT EU case support to ensure optimal patient outcomes and avoid procedural complications
- Manage and oversee a team, including plan development and financial budget responsibilities aligned with business needs
- Develop a robust talent development plan aligned with departmental functional growth strategies
- Drive implementation and optimization of case support, including imaging expertise, case coordination, and proctor guidance
- Assess programs and develop processes for continuous improvement and achievement of targeted objectives
- Ensure Health Care Professionals adhere to Edwards processes, SOPs, and relevant procedures
- Prepare and follow up on required audits
- Support therapy development activities within the region
- Develop and integrate metrics into projects and operations to demonstrate the value of training to the business
- Lead briefings and technical meetings for internal and external representatives
- Provide leadership and direction to cross-functional teams implementing global enterprise systems and related solutions
- Develop relationships and leverage them to influence change
- Support and solicit input from team members at all levels
- Adhere to company rules and requirements, Environmental Health & Safety rules, injury prevention, environmental protection, and pollution prevention measures
Requirements:
- Bachelor's Degree in a related field required, or equivalent work experience based on Edwards criteria
- Master's Degree or equivalent in a related field preferred
- Strong clinical background or equivalent work experience based on Edwards criteria
- Demonstrated track record in people management required
- Proven successful project management leadership skills
- Experience working in the healthcare industry preferred
- Proficient in Microsoft Office Suite and related tools and systems
- Expert understanding of procedures, training theory, regulatory, compliance, and related requirements
- Demonstrated ability to develop Key Opinion Leader relationships
- Demonstrated ability to manage one or more teams and provide coaching and feedback, including hire/fire authority and partnering with HR on employee relations
- Excellent problem-solving, organizational, analytical, critical-thinking, written and verbal communication, negotiation, and relationship-management skills
- Ability to develop and integrate project and operational metrics
- Ability to work in a fast-paced, dynamic, constantly changing environment
- Ability to interact professionally with organizational levels and senior stakeholders
- Ability to lead briefings and technical meetings
- Ability to influence change and gain acceptance in sensitive situations
- Dedicated to quality client service and responsiveness
- Ability to develop peer, cross-functional, and cross-business relationships
- Ability to provide leadership to cross-functional teams
- Strict attention to detail
- Willingness to travel 50%
Benefits:
- Competitive salaries
- Performance-based incentives
- Wide variety of benefits programs addressing the diverse individual needs of employees and their families
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