Director of IT Operations
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Job Description
Director of IT Operations overseeing IT infrastructure for GovPilot. Responsible for security, scalability, and team management.
Responsibilities:
- Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
- Define and execute IT strategy aligned with company growth and operational needs
- Ensure reliability, performance, and scalability of core systems and infrastructure
- Oversee user access management, identity systems, and security controls across the organization
- Drive IT security initiatives, including policies, access reviews, and compliance efforts
- Manage IT vendors, service providers, and technology investments
- Oversee onboarding and offboarding processes, including system access and device management
- Develop and maintain IT policies, documentation, and operational processes
- Partner cross-functionally to evaluate, implement, and optimize business systems and tools
- Lead system integrations and ensure efficient data flow across platforms
- Monitor system performance and proactively identify risks and improvement opportunities
- Build, lead, and develop the IT Operations team.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 7–10+ years of experience in IT operations, systems administration, or infrastructure roles
- Strong experience managing SaaS environments, systems integrations, and IT infrastructure
- Deep understanding of IT security principles, access management, and compliance practices
- Experience managing IT vendors and external service providers
- Strong leadership and team management experience
- Excellent problem-solving and decision-making skills
- Strong organizational and documentation skills
- Excellent communication skills with the ability to partner across technical and non-technical teams
- Ability to operate in a fast-paced, evolving environment.
Benefits:
- Competitive salary.
- Unlimited PTO.
- Flexible working hours and remote work options.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and learning budget.
- Home office and IT budget.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies.
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