Director of Operations

Posted 1hrs ago

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Job Description

Director of Operations overseeing all operations for a fragrance manufacturing and e-commerce company. Responsible for leading teams, improving efficiency, and driving sustainable growth.

Responsibilities:

  • Full operational leadership across manufacturing, production, packaging, fulfillment, warehousing, inventory management, purchasing, and logistics.
  • Leadership, development, and accountability for approximately 55 employees across domestic and international teams.
  • End-to-end manufacturing performance, including production planning, quality, throughput, labor efficiency, and capacity planning.
  • Warehouse operations, inventory control, shipping, fulfillment, and order accuracy within a high-volume e-commerce environment.
  • Continuous improvement initiatives focused on increasing productivity, reducing waste, improving margins, and maximizing operational efficiency.
  • Development and implementation of scalable SOPs, KPIs, reporting structures, and operational best practices.
  • Evaluation and implementation of ERP, WMS, automation, robotics, and other technologies that improve operational performance.
  • Cross-functional leadership across production, finance, purchasing, administration, creative, customer operations, and fulfillment.
  • Budget management, workforce planning, operational reporting, and overall business profitability.
  • Building an operational culture centered around accountability, continuous improvement, ownership, and execution.

Requirements:

  • Extensive leadership experience within a manufacturing environment (required).
  • Proven success overseeing production facilities, plant operations, manufacturing teams, or similarly complex operational environments.
  • Strong understanding of warehouse management, fulfillment, inventory control, logistics, and supply chain operations.
  • Demonstrated experience building, scaling, or transforming manufacturing, distribution, or fulfillment operations through process design, systems implementation, and operational excellence.
  • Experience implementing or optimizing ERP, WMS, MES, Lean Manufacturing, Six Sigma, automation, robotics, or other operational systems that improve efficiency, throughput, quality, and scalability.
  • Track record of developing standardized processes, SOPs, KPIs, reporting structures, and operational infrastructure that enable organizations to scale efficiently.
  • Proven ability to lead cross-functional teams while driving accountability, continuous improvement, and measurable operational results.
  • Comfortable operating in an entrepreneurial, founder-led environment where you'll have broad ownership, make decisions quickly, and balance strategic leadership with hands-on execution.