Director of Operations
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Job Description
Director of Operations overseeing beBright’s dental practice operations, KPIs, and financial performance. Coaching practice leaders and standardizing processes to support patient experience and sustainable growth.
Responsibilities:
- Provide strategic and day-to-day operational oversight across assigned dental practice locations
- Partner with Practice Administrators, doctors, clinical teams, executive leadership, and shared services to drive performance and operational excellence
- Monitor and analyze KPIs including production, collections, new patients, retention, schedule efficiency, staffing, and profitability
- Identify operational challenges and develop scalable workflow, productivity, patient experience, and financial performance improvements
- Conduct business reviews, establish priorities, develop action plans, and drive accountability
- Support practice growth, new services, expansion, and integration of new locations
- Partner on budgeting, forecasting, financial results, revenue, collections, and profitability
- Lead, coach, mentor, and develop Practice Administrators and practice leadership teams
- Support staffing strategy, workforce planning, onboarding, retention, employee relations, and succession planning
- Implement standardized workflows, processes, policies, procedures, systems, and operational best practices
- Lead company-wide operational initiatives and strategic projects
- Promote patient satisfaction, quality, service, compliance, and risk management
- Serve as liaison between practice operations and Finance, HR, Recruiting, IT, Marketing, and Revenue Cycle Management
- Communicate organizational priorities and provide leadership with performance insights and recommendations
Requirements:
- Bachelor’s degree preferred; equivalent combination of education and experience considered
- 5+ years of multi-site operations or leadership experience, preferably in healthcare, dental, or a service-based environment
- Proven experience leading and developing teams across multiple locations
- Strong understanding of operational KPIs, financial performance, and performance management
- Demonstrated success in process improvement, change management, and organizational growth
- Experience partnering with senior leadership to develop and execute operational strategies
- Ability to travel to practice locations as needed
- Strong leadership, coaching, and relationship-building skills
- Strategic thinker with the ability to translate organizational goals into actionable plans
- Strong financial and analytical acumen
- Excellent communication, presentation, and interpersonal skills
- Highly organized with strong attention to detail and follow-through
- Ability to manage multiple priorities and initiatives in a fast-paced, growth-oriented environment
- Strong problem-solving and decision-making skills
- Ability to influence and drive accountability across multiple levels of an organization
- Adaptable and comfortable leading teams through change
- Demonstrated commitment to operational excellence and continuous improvement
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