Director of Partner Operations
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Job Description
Director of Partner Operations at Icertis scaling global partner ecosystem using AI for data-driven decisions. Collaborating with various teams to drive growth and operational excellence.
Responsibilities:
- Operationalize the partner and alliances operating model, embedding AI-driven insights, automation, and scalable decision frameworks
- Translate business goals into scalable programs, KPIs and predictive performance models
- Serve as the central connector across teams, ensuring alignment and execution through shared data, insights, and AI-enabled workflows
- Lead cross-functional programs including co-sell and joint GTM initiatives, leveraging automation to improve speed and consistency
- Influence outcomes through data storytelling, analytics, and intelligent insights
- Support partner-led demand generation and customer success alignment through data-backed segmentation and performance optimization
- Build and manage partner pipeline and forecasting frameworks incorporating predictive analytics and trend modeling
- Provide data for business review cadences (QBRs/MBRs) using automated reporting and performance insights
- Deliver performance insights and recommendations to leadership
- Develop dashboards, reporting frameworks, and AI-enabled insights to support faster, better decisions
- Evaluate and implement modern tools (e.g., Salesforce, BI platforms, AI copilots, automation solutions) to enhance partner operations
Requirements:
- 8+ years of experience in partner operations, alliance management, or a similar role.
- Experience in a high-growth SaaS, cloud, or AI environment
- Expertise in developing A-based dashboard reporting and data analysis agents. Strong analytics and dashboarding expertise (Salesforce, Excel, BI tools)
- Proven ability to lead through influence across stakeholders
- Experience building operating frameworks, governance, and scalable processes
- Excellent communication, project management, and prioritization skills
Benefits:
- Robust medical (physical & mental vision and dental benefits
- Employee assistance program (EAP)
- Equity (RSUs) and shared ownership in the company
- Generous 401K match
- Flexible work environment
- Paid maternity and paternity leave
- Generous holiday and PTO program
- CaaS (coaching as a service)
- Annual personal development allowance
- 7 Days for Humanity – 7 paid volunteer days annually
- Global and regional DEIB steering committees, employee resource groups (ERGs)
- Global DEIB training programs and guest speakers throughout the year
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