Director of Sponsor Operations
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Job Description
Director of Sponsor Operations at CRIO, leading enterprise sponsor delivery model and ensuring compliance and efficiency across clinical trials.
Responsibilities:
- Lead the overall strategy and execution of CRIO’s Sponsor Operations function, overseeing delivery across all enterprise and strategic sponsor programs.
- Establish and enforce operational standards, ensuring all sponsor projects adhere to CRIO’s quality, efficiency, and compliance expectations.
- Translate organizational goals into measurable outcomes, defining KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability.
- Partner with executive leadership to align sponsor operations with company growth, product roadmap, and market positioning.
- Oversee multiple enterprise sponsor portfolios, ensuring programs are delivered on time, within scope, and with high quality.
- Supervise and mentor Sponsor Program Managers in managing end-to-end delivery, risk mitigation, and escalation management.
- Ensure consistent study execution by aligning Central eSource design, Implementation, and Site Enablement, and Sponsor Project Manager teams under shared delivery frameworks.
- Drive continuous improvement through standardized documentation, operational playbooks, and cross-functional reporting systems.
- Develop scalable delivery models, workflow frameworks, and SOPs that enhance consistency across sponsor engagements.
- Identify process bottlenecks and lead strategic initiatives to optimize handoffs between functional areas (Product, Engineering, CX, and Data).
- Champion automation and tooling initiatives that improve visibility, accountability, and client transparency.
- Manage and optimize resource allocation across study operations functions to meet demand and delivery targets.
- Serve as the senior escalation point for enterprise sponsor relationships, driving resolution and ensuring a best-in-class client experience.
- Collaborate with Product and Engineering to translate enterprise feedback into roadmap priorities and platform enhancements.
- Partner with the Data and Analytics teams to define sponsor reporting standards and provide visibility into key operational metrics.
- Represent Sponsor Operations in strategic client meetings, governance sessions, and executive reviews.
- Lead, mentor, and develop a high-performing Sponsor Operations team focused on collaboration, accountability, and growth.
- Create clear competency frameworks and progression paths for Sponsor Operations roles (PMs, Operations Leads, Study Managers, and Team Leads).
- Foster a culture of continuous improvement, empowering teams to innovate and refine delivery approaches.
- Partner with HR and Learning teams to build onboarding, training, and certification programs for sponsor delivery excellence.
Requirements:
- 5-7+ years of experience in clinical research technology, data management, sponsor operations, or clinical trial systems
- Strong background in clinical data management, including: CDISC standards (CDASH, USDM, SDTM, etc.)
- Data mapping and transformation
- Data validation and quality processes
- Proven experience managing enterprise sponsor or CRO relationships across multiple studies or programs
- Deep understanding of clinical trial workflows, site operations, and regulatory requirements
- Experience working with eSource, EDC, CTMS, or related clinical platforms
- Demonstrated ability to lead complex, data intensive, cross functional programs
Benefits:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
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