Director of UX
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Job Description
Director of UX leading an embedded healthcare UX team for a technology firm serving the health insurance market. Managing designers and researchers while driving strategy, quality, and delivery.
Responsibilities:
- Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers
- Conduct design and research critique and ensure high-quality outputs across projects
- Review and approve research and design plans
- Lead performance development and team growth
- Foster a collaborative and supportive team culture
- Build and maintain relationships with Product and Engineering directors
- Work with the VP of Product on roadmap planning and UX prioritization
- Collaborate with the VP of User Experience on UX strategy and practice evolution
- Represent UX in cross-functional planning and decision-making
- Participate in quarterly business reviews with client leadership
- Maintain systems providing leadership and clients visibility into team activity, assignments, and deliverables
- Manage project tracking to provide visibility into workload and progress
- Ensure consistent design quality across concurrent Care Management and Utilization Management projects
- Optimize workflows to increase design throughput and reduce time-to-test and time-to-delivery
- Navigate roadmap changes and ambiguity while maintaining team productivity
- Facilitate weekly team meetings and twice-weekly critique sessions
- Coach the team in product-management collaboration and remove blockers requiring senior intervention
- Partner with Product across the product development lifecycle from discovery through design and build
- Report to the VP of User Experience
- Serve as operational owner of the embedded UX team for a healthcare technology client
Requirements:
- 5+ years in UX leadership roles, including experience as a Director or equivalent
- Proven experience managing teams of 5–10 UX professionals, including designers and researchers
- Deep expertise in complex enterprise healthcare software
- Health insurance/payer systems experience strongly preferred
- Success in an in-house product organization or deeply embedded consulting role
- Experience managing geographically distributed or offshore teams
- Ability to build influential relationships with senior product and engineering leaders
- Expertise in design critique and actionable feedback
- Strong facilitation skills for cross-functional alignment
- Process-oriented, with UX best-practice toolkits
- Comfortable operating in ambiguous, fast-changing environments
- Ability to coach UX professionals to grow their skills and impact
- Experience in research oversight and translating insights into design direction
- Proactive problem-solving and blocker removal
- Collaborative leadership that builds trust and psychological safety
- Results-driven focus on delivery and team wellbeing
- Passion for healthcare and improving user experiences in complex domains
- Must be US-based, ideally in the Eastern Time Zone
- Boston area preferred
- Some travel to Boston HQ or occasionally customer sites
Benefits:
- Medical, dental & vision coverage
- Health spending accounts
- Voluntary benefits
- Leave of absence policies
- Employee Assistance Program
- 401(k) program with employer contribution
- Flexible work schedules
- Time-off policy
- Company equipment for all new full-time US-based remote employees
- Background screening conducted with candidate consent
- Equal Employment Opportunity employer
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