Director of UX
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Job Description
Director of UX leading multi-year UX strategy at Routeware. Managing design systems and mentoring the UX team to enhance user experience across products.
Responsibilities:
- Define and lead Routeware’s multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first.
- Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products.
- Build and own a scalable design system (components, tokens, patterns, accessibility primitives) usable by all product squads.
- Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and the governance to keep them enforced as products evolve.
- Operationalize UX inside our agile process: discovery, research, prototyping, validation, and release readiness — without becoming a bottleneck.
- Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff.
- Directly manage and grow our existing UX designer. Mentor, develop, and unblock. Build the hiring plan and org design for the function as the team scales.
- Establish scalable, lightweight research practices the team can run with: usability testing, journey mapping, and customer feedback synthesis.
- Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction). Co-own product adoption and retention metrics with Product, and drive continuous UX improvement through experimentation.
- Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0, similar), research synthesis, content generation, and design QA.
Requirements:
- 8+ years in UX, Product Design, or Human-Centered Design, with progressive scope and impact.
- Experience leading or mentoring designers; comfortable as a player-coach with at least one direct report.
- Demonstrated success building or significantly maturing a UX function — design system, research practice, or design ops — in a SaaS environment.
- Strong portfolio showing systems thinking, multi-product or multi-platform work, and measurable UX outcomes.
- Deep fluency across UX disciplines: research, IA, interaction design, accessibility (WCAG 2.1 AA), and usability testing.
- Hands-on proficiency in Figma.
- Working fluency with Jira, Confluence, and modern product analytics tools.
- Track record using AI tools (Figma AI, v0, ChatGPT, research synthesis tools, etc.) to accelerate design workflows.
- Excellent communication with both technical and executive audiences.
Benefits:
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Ten company holidays
- 1 Volunteer day
- Summer Friday's
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