Director, Partner Operations
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Job Description
Director of Global Partner Operations responsible for overseeing partner programs and integrations at insightsoftware. Leading strategy and execution of global partner operations across multiple product lines.
Responsibilities:
- Own the strategy and execution of the global partner program — tier design, qualification criteria, benefits, and incentive frameworks across reseller, referral, GSI, and hyperscaler partner types
- Define and govern deal registration, MDF, co-sell rules, and discount tier structures with Sales and Finance
- Drive program consistency across a multi-brand portfolio so partner experience is coherent regardless of which product line a partner engages with
- Lead partner program integration for acquisitions — onboarding acquired partner bases, harmonizing tiers, and reconciling tool environments
- Own the partner tech stack end-to-end: Impartner, Salesforce partner structures, and integrations with NetSuite, Workday, and Highspot
- Partner with IT, Sales, and RevOps to maintain reliable data flows between partner systems and core CRM/ERP infrastructure
- Maintain the integrity and accuracy of partner data — segmentation, tier classification, duplicate resolution, and enrichment — as a continuous operational discipline
- Define and lead system enhancement initiatives that improve productivity for partners and channel managers
- Manage and evolve the partner portal as the primary self-serve destination for partner resources, deal management, and program information
- Build executive-facing dashboards tracking partner pipeline contribution, program ROI, activation rates, and operational health
- Lead and develop a team of partner operations specialists across portal management, IT integrations, data quality, and partner satisfaction
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field
- 10+ years of channel program, partner operations, or indirect sales operations experience in B2B software or SaaS
- Demonstrated experience owning partner program design — tiers, benefits, incentives, deal registration, and co-sell motions
- Hands-on experience with partner technology platforms (Impartner, Salesforce PRM, PartnerTap, Pardot, Power BI, or equivalent)
- Strong analytical capability: build reporting frameworks, interpret partner performance data, and present insights to executive audiences
- Proven track record leading cross-functional programs across Sales, Marketing, Finance, IT, and Product
- Experience managing and developing a team
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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