Dispatch Coordinator
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Job Description
Remote Dispatch Coordinator handling emergency customer service calls at SERVPRO. Scheduling and coordinating response teams for effective customer service during critical situations.
Responsibilities:
- Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
- Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
- Schedule emergency response and restoration services using our job management software.
- Coordinate daily technician schedules and make real-time adjustments as priorities change.
- Follow up with customers throughout the restoration process to provide updates and exceptional service.
- Maintain detailed and accurate job documentation and data entry.
- Handle general customer inquiries, past service requests, and routine office communications.
- Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
- Assist with additional administrative and customer service responsibilities as needed.
Requirements:
- Calm and composed under pressure
- Friendly, compassionate, and customer-focused
- Highly organized with exceptional attention to detail
- Excellent communicator with outstanding phone etiquette
- Comfortable multitasking in a fast-paced environment
- Tech-savvy and able to quickly learn scheduling and dispatch software
- Self-motivated and capable of working independently in a remote environment
- Reliable, dependable, and committed to delivering exceptional customer service
- A collaborative team player who communicates effectively with remote and field teams
- Previous dispatching, scheduling, customer service, call center, or administrative experience is preferred
- Experience in Restoration, construction or plumbing a plus
- Experience working remotely is a plus
- Proficient with Microsoft Office and comfortable learning new software platforms
- High-speed internet connection and a dedicated, distraction-free home workspace
Benefits:
- Remote
- Health insurance
- Paid time off
- 401(k) matching
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