Document Services Coordinator

Posted 6hrs ago

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Job Description

Document Services Coordinator managing enterprise document workflows for PacificSource, a health insurance provider. Coordinating governance, vendors, reporting, and compliant fulfillment operations.

Responsibilities:

  • Coordinate intake, routing, and tracking of enterprise document requests
  • Track document projects and workflow activities to ensure timely completion of deliverables and deadlines
  • Schedule and support document governance meetings, including preparation of materials and follow-up activities
  • Coordinate annual document reviews and document lifecycle management activities
  • Maintain workflow tracking systems, project records, and supporting documentation
  • Monitor project status and communicate updates, risks, and deadlines to stakeholders
  • Coordinate communications and information exchange with business units and operational stakeholders
  • Prepare operational status reports and provide updates on workload, workflow, and project activity
  • Coordinate vendor interactions and scheduling activities to support document production and fulfillment services
  • Support process improvement efforts through workflow monitoring and documentation maintenance
  • Assist with departmental communications and stakeholder outreach
  • Support continuous improvement and operational effectiveness initiatives
  • Coordinate training logistics and related administrative activities
  • Maintain departmental records, files, and documentation
  • Perform other duties as assigned

Requirements:

  • Minimum of 3 years of project coordination, workflow administration, healthcare operations, business operations, communications, or related administrative support functions required
  • Experience coordinating multiple projects, managing timelines, and working with cross-functional stakeholders preferred
  • High school diploma or equivalent required
  • Knowledge of project coordination and workflow management principles
  • Knowledge of business communication and stakeholder engagement techniques
  • Knowledge of scheduling, meeting coordination, and administrative support practices
  • Knowledge of reporting tools, workflow tracking systems, and project management applications
  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams
  • Knowledge of documentation management, record retention, and process documentation practices
  • Basic understanding of healthcare operations and regulatory compliance requirements
  • Ability to read and comprehend both written and spoken English
  • Ability to communicate clearly and effectively
  • Ability to meet department and company performance and attendance expectations
  • Ability to follow PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information