Documentation and Change Support Specialist
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Job Description
Document Control and Change Support Specialist managing documentation compliance and change management at Future Tech. Supporting training programming and quality assurance in remote role.
Responsibilities:
- Receive, review, edit, and maintain compliance-related documentation including policies, procedures, work instructions, manuals, and standard templates
- Manage document version control and lifecycle activities within the company’s Document Management System (DMS/QMS)
- Ensure documentation is reviewed, approved, distributed, and archived in accordance with company policies, regulatory requirements, and AS9100 standards
- Collaborate with documentation owners, subject matter experts, and operational teams to create, revise, and maintain controlled documentation
- Monitor documentation accuracy and ensure employees have access to current and approved materials
- Partner with the Training team to support the development and maintenance of compliance and operational training materials
- Monitor training compliance and completion to ensure employees complete required training within established timelines
- Support training effectiveness evaluations and assist with identifying opportunities for process or content improvements
- Verify that documentation and training materials align with company policies, procedures, and AS9100 requirements prior to release or publication
- Coordinate day-to-day Change Management process activities and provide administrative support for Change Requests
- Manage intake, tracking, and preliminary compliance reviews of Change Requests to ensure completeness, accuracy, and validity
- Maintain the Change Request Master Log and associated tracking documentation
- Prepare agendas, supporting materials, and documentation for Change Control Board (CCB) meetings
- Facilitate CCB meetings and coordinate approval workflows for submitted Change Requests
- Work with responsible departments to monitor implementation progress and ensure timely completion and closure of approved changes
- Support communication and coordination activities related to organizational and operational changes
Requirements:
- Related experience in the field of Documentation and/or Documentation Compliance management
- Strong attention to detail, organizational, and analytical skills
- Experience with Quality Management Systems (QMS) and document control processes
- Familiarity with AS9100, ISO9001, or similar quality standards
- Excellent English written and verbal communication abilities
- Understanding of training compliance frameworks and Learning Management Systems (LMS)
- Prior project management and/or project coordination experience
- Prior experience working during nighttime hours and in remote roles
- Ability to work collaboratively across teams and with subject matter experts
- Proficiency in Microsoft Office tools, especially TEAMS, Word, and PowerPoint
- Ability to write and edit technical content clearly and concisely
- Self-starter with a proactive mindset and ability to manage multiple priorities
- Basic data analysis skills to interpret training and compliance metrics
Benefits:
- Competitive pay and comprehensive benefits
- Flexible schedules and remote work options for many roles
- A culture of innovation and collaboration where your ideas matter
- Continuous learning and career development opportunities
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