Domestic Violence Housing Coordinator, Homeless Services
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Job Description
Domestic Violence Housing Coordinator coordinating survivor-centered housing referrals and placements. Supporting ICF’s homelessness services work through HUD Coordinated Entry, partner engagement, and housing navigation.
Responsibilities:
- Coordinate Coordinated Entry System processes related to housing identification, matching, referral, application, and placement for survivors of domestic violence and related violence
- Maintain knowledge of emergency, transitional, rapid rehousing, permanent supportive housing, affordable housing, rental assistance, and mainstream resources
- Match eligible households to housing opportunities based on program requirements, survivor preferences, safety considerations, household composition, accessibility needs, geographic needs, and available resources
- Provide housing navigation and application support, including documentation, landlord communications, eligibility verification, and move-in activities
- Monitor referrals and housing applications through placement, addressing delays, barriers, and coordination gaps
- Coordinate warm handoffs to victim services, legal assistance, benefits, behavioral health, childcare, transportation, and other community resources
- Work with housing providers to resolve eligibility, documentation, referral acceptance, reasonable accommodation, and placement timeline concerns
- Identify and resolve system- and program-level barriers to housing access and stability
- Integrate survivor-defined safety considerations into housing searches, referrals, communications, case conferences, and placement
- Protect personally identifying and location information and maintain secure communication practices
- Maintain accurate and protected records of referrals, housing searches, openings, placement progress, and service connections
- Use approved databases to monitor referral timeliness, acceptance, housing-search duration, move-in progress, unsuccessful referral reasons, and resource utilization
- Elevate safety or confidentiality concerns through supervisory and organizational protocols
- Ensure Coordinated Entry participation does not delay access to emergency shelter, crisis intervention, hotline assistance, or immediate safety services
- Support quality assurance reviews while protecting survivor identities and confidential locations
- Recommend operational changes to improve safety, equitable access, referral efficiency, housing choice, and placement outcomes
- Analyze de-identified or aggregate information to identify disparities, barriers, service gaps, and improvement opportunities
- Develop operational guides, referral tools, training materials, FAQs, and related resources
- Translate housing, Coordinated Entry, confidentiality, and program requirements into clear procedures
- Provide coaching and technical assistance on safe referrals, information sharing, housing matching, and survivor-centered engagement
Requirements:
- Bachelor’s degree in Human Services, Public Policy and Administration, Social Work or Welfare, or another clinical or health-related field; equivalent experience may be considered
- Master’s degree preferred
- Minimum two years of directly related experience with Continuum of Care and HUD Coordinated Entry programs
- Understanding of Continuum of Care and HUD Coordinated Entry requirements, including the CoC Program interim rule and HUD Notice CPD-17-01
- Familiarity with housing protections and confidentiality requirements under the Violence Against Women Act and other applicable federal requirements
- Experience facilitating survivor-centered case conferencing or multidisciplinary housing coordination, including trauma-aware practices
- Experience managing multi-agency initiatives and stakeholder partnerships
- Experience with data management systems, victim services provider comparable databases, and IT privacy and security standards
- Strong project management, facilitation, problem-solving, and organizational skills
- Ability to prioritize and manage multiple activities in a fast-paced, changing environment while meeting stringent deadlines
- Experience with landlord engagement, housing search, rental assistance, lease-up, or move-in coordination
- Knowledge of fair housing, reasonable accommodation, language access, and housing protections available to survivors
- Experience supporting people from diverse racial, cultural, linguistic, disability, gender-identity, and socioeconomic backgrounds
- Experience developing Coordinated Entry policies, procedures, and quality assurance frameworks
Benefits:
- Equal opportunity employer
- Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
- Confidential accommodation support during the application and employment process
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