Driveway Store Operations Supervisor
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Job Description
Driveway Store Operations Supervisor connecting dealerships with Driveway.com, ensuring operational excellence and enhancing customer experiences. Manage partnerships and support successful onboarding of dealership processes.
Responsibilities:
- Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics.
- Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues.
- Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes.
- Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs.
- Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction.
- Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience.
Requirements:
- Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management.
- Experience building partnerships and influencing results across multiple locations or teams.
- Strong communication, presentation, and relationship-management skills.
- Excellent analytical, problem-solving, and critical-thinking abilities.
- Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to travel as needed and work flexible hours to support business operations.
Benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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