Dutch Speaking Customer Support Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer support representative for Dutch speakers handling inquiries in the fintech sector. Remote role applicable only for residents in Portugal.
Responsibilities:
- Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems.
- Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements.
- Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions.
- Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy.
- Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments.
- Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.
Requirements:
- Dutch: Native or near-native mastery (C1 level minimum) in both written and spoken formats.
- English: Solid command of business proficiency (B2 level minimum) for internal company alignment and training updates.
- Work Rights: Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU.
- Self-Discipline: Exceptional organizational skills and the personal accountability required to thrive in an independent, virtual work environment.
- Structured Expression: A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing.
- Technical Comfort: Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications.
Benefits:
- Regional Flexibility: A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories.
- Provided Hardware: A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day.
- Competitive Income: A dependable, fixed monthly base salary enhanced by performance-based monthly cash incentives.
- Immediate Protection: Full private health and life insurance plans active from your very first contract day.
- Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions.
Similar Jobs
Customer Support Representative
Customer Support Representative enabling customers to achieve their business goals at a healthcare SaaS company. Collaborating with product experts and supporting customer success for smart staff scheduling.
Asesor de Servicio al Cliente – Descansa domingos y festivos
Customer Service Advisor at Emtelco providing remote support to clients in Medellín. Responsible for addressing customer needs and ensuring positive experiences through effective solutions.
Atencion al Cliente, Turno Tarde
Trabaja en atención al cliente desde casa a tiempo completo con GEA PERU. Oportunidad de desarrollo en una empresa con 23 años en el mercado assistencial.
Customer Service Representative
Customer Service Representative for Anchor Utility helping customers with utility billing inquiries. Resolving issues and providing exceptional customer experience in a remote capacity.
Customer Service Representative
Customer Service Representative assisting customers with utility billing inquiries via phone and email. Focused on exceptional service and problem-solving in a fully remote environment.
Customer Service Representative
Customer Service Representative assisting multifamily property owners with utility billing questions and providing support. Resolving inquiries and ensuring customer satisfaction in a fully remote work environment.
Customer Service Representative
Customer Service Representative for utility billing and account maintenance, delivering exceptional customer support from anywhere. Passionate about solving problems and enhancing customer experience.
Customer Service Representative
Customer Service Representative delivering support for utility billing inquiries and account management for multifamily properties. Engaging with customers and resolving issues in a fast-paced remote environment.
Customer Service Representative
Customer Service Representative managing utility billing inquiries remotely for multifamily property owners. Providing exceptional customer support through various communication channels.
Customer Service Representative
Customer Service Representative providing utility billing support and exceptional service remotely. Handling customer inquiries and resolving issues in a fast-paced environment.
Customer Service Representative
Customer Service Representative assisting multifamily property owners with utility billing inquiries. Resolving customer issues and maintaining accurate records in a remote setting.
Vlaamssprekende Customer Service Specialist
Customer Service Specialist handling inbound calls for Belgian customers. Remote role focusing on service and problem-solving in a dynamic environment.
Italian-Speaking Customer Support Agent
Italian-Speaking Customer Support Agent working remotely for an international customer support team. Build your career in a dynamic and multicultural environment.
Italian-Speaking Customer Experience Specialist
Italian-Speaking Customer Experience Specialist working remotely in Greece. Joining an international customer support team to provide dynamic and multicultural service.
Support Specialist
Virtual Support Specialist at Stella Contracting, Inc. Providing administrative support to clients remotely in construction and contracting services.
Customer Support Agent
Multilingual Customer Support Agent assisting customers via email, chat, and phone. Supporting German and European businesses to improve customer experience through AI-enhanced support.
Customer Service Agent
Follow Up Specialist managing logistics of fleet operations for Cox Automotive. Focusing on customer service and ensuring timely vehicle maintenance and repairs.
Customer Service Specialist
Customer Service Specialist handling high volume inbound customer inquiries for QVC. Collaborating remotely to answer questions, promote products, and resolve issues while maintaining a positive experience.
Customer Service Specialist
Customer Service Specialist supporting QVC’s customer inquiries via phone. Working remotely in Texas with opportunities for advancement in the QVC Group.
Customer Care Representative
Customer Care Representative supporting Nationwide Studios, a leader in youth portrait photography. Assisting customers with services, requiring a positive attitude and strong communication skills.