Dutch-Speaking Customer Support Specialist
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Job Description
Dutch-speaking Customer Support Specialist supporting users of a global online payment platform. Handling payment inquiries, collections, vulnerable-customer assistance, and account administration remotely from Portugal.
Responsibilities:
- Assist customers with account funding, transaction history, product details, and protection policies
- Handle inbound and outbound inquiries
- Negotiate payment plans
- Resolve collection-related questions
- Secure promises to pay
- Guide vulnerable customers
- Offer insolvency support
- Route accounts to specialized teams when needed
- Maintain detailed account notes
- Schedule call-backs
- Manage multi-queue contact systems efficiently
- Provide high-quality support and payment solutions to international customers across voice and written channels
Requirements:
- Native or fluent Dutch (C1/C2)
- Strong business English (B2+)
- Residing in Portugal or willing to relocate to Portugal with company support
- 1–2 years in customer service, retail, hospitality, fintech, or call center environments (preferred)
- Strong negotiation skills
- Active listening skills
- Priority management abilities
- Independent problem-solving abilities
- Proficient in MS Office
- Comfortable navigating PC-based internet applications and multi-queue communication systems
- Submit CV in English
Benefits:
- Welcome Bonus: €2,000 total (€166.66/month added to your pay during your first year)
- Meal Allowance: €7.63 net per working day (~€160+ tax-free extra monthly)
- Complexity Bonus: €80/month
- Weekends off
- 100% remote work
- Comprehensive relocation support and assistance for candidates moving to Portugal
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