Energy Savings Operations Analyst
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Job Description
Operations Analyst improving Franklin Energy’s multifamily home energy savings program through Excel tools, reporting, project management, and process enhancements.
Responsibilities:
- Identify and deliver operations improvements involving Excel-based tools, process changes, and Information Management enhancements
- Develop and streamline reporting and tracking tools for client and program deliverables
- Develop project timelines, manage critical milestones, and report on project progress
- Liaise with support departments and potentially clients to complete projects and enhancements
- Identify automation opportunities through advanced Excel tools or Information Management development
- Act as the point person for process, technology, and tool enhancements
- Plan training, process changes, and reporting capabilities resulting from program enhancements
- Support rollout of new tools and program features, including development, testing, and training
- Identify and deliver continuous improvement opportunities through system and process advancements
- Manage program reporting needs, including invoicing, data entry validations, and troubleshooting
- Train additional staff on reporting capabilities
Requirements:
- High School diploma or equivalent required
- 1–2 years of previous customer service/sales/office experience required
- 2 years of report design and development
- 1–2 years in client facing project management
- Strong customer service and communication skills
- Must be able to handle a wide work variety and work in a fast-paced environment
- Must be detail-oriented, organized, a self-starter, and able to prioritize workload
- Ability to identify and resolve project application issues with customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel and Outlook
- Strong data entry skills in tracking systems/databases
- Ability to communicate effectively, verbally and in writing, with customers, clients and employees
- Ability to analyze and interpret data and solve practical problems
- Knowledge of mathematical concepts such as fractions, percentages and ratios
- Committed to diversity and inclusion
- Reliable transportation
- Valid driver’s license
- Willingness to travel up to 10%
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Paid time off
- Paid holidays
- Other company-sponsored benefits and programs
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