Enrollment Coordinator
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Job Description
Enrollment Coordinator supporting provider insurance enrollment and credentialing for Marathon Health’s employer-sponsored primary care network. Managing payer applications, Athena updates, CAQH profiles, and enrollment progress.
Responsibilities:
- Work with commercial payers to enroll providers with client insurance plans
- Assist providers in completing enrollment applications for commercial payers
- Act as a liaison between health plans and the organization to resolve enrollment inquiries and other issues
- Update provider and payer credentialing tables in Athena
- Understand provider-related billing processes and procedures for commercial payers
- Participate in the development of internal enrollment processes
- Provide frequent status updates to the Revenue Cycle Team and Operations Leaders regarding enrollment progress through completion
- Partner with Provider Services, Revenue Cycle Management, and Field Operations teammates
Requirements:
- High School diploma
- Minimum of 2 years of medical credentialing experience
- Prior professional experience working with personal information and maintaining patient confidentiality
- 2 years of experience working with electronic medical record software Athena is strongly preferred
- Prior credentialing and database experience is preferred
- Strong attention to detail with a focus on accuracy and quality control
- Highly organized with the ability to track and manage multiple enrollments simultaneously
- Strong time-management skills with the ability to prioritize and multitask effectively
- Self-motivated and results-oriented with a high level of ownership and accountability
- Persistent and proactive in following up with payers through completion
- Adaptable and eager to learn in a changing environment with evolving payer requirements
- Analytical mindset with strong math and problem-solving skills to support reporting and identify enrollment gaps impacting claims
- Proficient with computer software, databases, EMRs, and tracking tools
- Experience supporting and monitoring CAQH profiles, including initial setup, attestations, re-attestations, and issue resolution
- Excellent written, verbal, and interpersonal communication skills
- Provider-focused, patient, and service-oriented
- Collaborative team player who partners effectively with revenue cycle teammates, credentialing, and provider teams
- Comfortable working in a fast-paced, high-volume environment
- Demonstrates integrity and discretion when handling confidential medical and provider information
- Demonstrates flexibility and willingness to support team priorities beyond core responsibilities as needed
Benefits:
- Great Place to Work® certified inclusive, high-trust culture
- Value-based healthcare model supporting members and providers
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