Enterprise Solution Consultant – AI Agents SME
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Job Description
Solution Consultant driving solution discovery and design of Five9’s AI Agents Solutions. Collaborating on sales proposals and providing pre-sales support to sellers.
Responsibilities:
- Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base
- Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization’s existing infrastructure
- Translate customer business needs/outcomes to technical solutions
- Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
- Educate, enable, and empower Five9 direct and indirect sellers
- Deliver customized solution demonstrations & presentations
- Remain up to date on the latest technologies with respect to all things Contact Center and CX AI
- Answer prospect/customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
- Effectively communicate opportunity engagement plans, progress, and status to both internal and customer organizations
- Continually seek out opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
- Develop materials in-line with specific sales and/or services opportunity requirements
- Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
- Identify and initiate opportunities for continual team process improvement while working with cross team internal stakeholders
- Work with Marketing and Product Managers to define new products & initiatives and provide insight from the field back to these groups
- Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office
Requirements:
- 5+ Years
- Business acumen, with an engineering mindset
- Contact Center/Customer Experience industry experience a plus
- Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
- Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
- Technical knowledge of, and experience with, Voice and Digital AI products like AI Agents, Chatbots, and Interactive Voice Assistants (IVA)
- Enterprise architecture design
- Education - Bachelor's or Equivalent Experience Preferred
- Extensive on-site and web-based Executive level presentation experience and associated skills
- Proven record of successful solution selling
- High degree of self-motivation.
Benefits:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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