Enterprise Technology Engineer
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Job Description
Enterprise Technology Engineer responsible for implementing and maintaining AuthX Tap-N-Go solutions for urgent care sites. Ensuring integration with identity management and providing technical support for enterprise applications.
Responsibilities:
- Implement, support, and maintain the enterprise’s AuthX Tap-N-Go authentication solution across all urgent care sites.
- Ensure seamless integration with Active Directory, Entra ID, Okta, Epic EMR, and other enterprise systems.
- Provide support for enterprise-level technology applications as needed.
- Deploy and configure AuthX Tap-N-Go software on Windows workstations and badge readers.
- Support Proof of Concept (POC), pilot, and full rollout phases of the solution implementation.
- Support implementation of enterprise identity/access technology solutions in all existing and new locations.
- Monitor system logs and access patterns for anomalies.
- Develop user guides and conduct training materials for targeted team members.
- Partner with IT Support to implement the Tap-N-Go capability support model, ensuring documentation for support is available.
Requirements:
- Bachelor’s degree in IT, Computer Science, or a related field
- 5+ years of experience in IT support or systems engineering, preferably in healthcare environments.
- Experience with implementing and supporting badge-based authentication solutions in a large, geographically dispersed organization (AuthX preferred).
- Experience with product ownership of a Tap-N-Go solution (operation, maintenance, enhancements, support etc.)
- Experience with vendor coordination and POC testing.
- Understanding of HIPAA and healthcare IT compliance standards
- Strong working knowledge of enterprise identity and access management technologies, including Active Directory, Entra ID, Okta, SailPoint, and Windows workstation authentication
- Experience supporting and integrating badge-based / Tap-N-Go authentication solutions, including Epic EMR and other enterprise applications (Epic experience preferred).
- Proficiency with Active Directory administration, Group Policy (GPO), Intune, and Windows workstation configuration.
- Experience providing Tier 2/3 technical support for enterprise applications, including authentication, access, and file transfer solutions.
- Strong troubleshooting and diagnostic skills across hardware, software, and application integrations.
- Knowledge of security, compliance, and risk considerations in healthcare or regulated environments.
- Ability to create, maintain, and follow technical and operational documentation, including configurations, procedures, and escalation paths.
- Experience collaborating with vendors, IT partners, and cross-functional teams to resolve issues and implement enhancements.
- Ability to explain technical concepts and solution designs clearly to both technical and nontechnical audiences, including leadership.
- Strong written and verbal communication skills, with the ability to present confidently to stakeholders, vendors, and partners.
- Demonstrated ability to work independently, manage multiple priorities, and informally lead or influence across functional areas.
- Excellent analytical, problem-solving, and organizational skills, with attention to detail.
Benefits:
- None specified
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