Especialista em Observabilidade e AIOps
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Job Description
Especialista em Observabilidade e AIOps evoluindo monitoramento, automação e integrações ITSM na UltraCon, consultoria de TI. Melhorando correlação de eventos, dashboards, cobertura de monitoração e dados para agentes de IA.
Responsibilities:
- Evoluir os processos de correlação e deduplicação de eventos utilizando BigPanda ou ferramenta equivalente, buscando atingir e sustentar uma taxa de supressão de ruído igual ou superior a 70%.
- Atuar no fechamento dos gaps de cobertura de monitoração, garantindo cobertura de 99,9% dos servidores e, no mínimo, 98% dos ativos de rede.
- Atualizar e manter templates de monitoração no Zabbix de acordo com as plataformas monitoradas.
- Automatizar o enriquecimento de chamados, incluindo informações de Configuration Item (CI), serviço, criticidade e histórico, por meio da integração com a CMDB.
- Padronizar os dashboards obrigatórios em Grafana para as diferentes tecnologias monitoradas.
- Disponibilizar dados, métricas e integrações de observabilidade para os agentes da plataforma AIDA, permitindo consultas a alertas, métricas e correlação temporal.
- Desenvolver automações e integrações utilizando scripts para otimizar processos de monitoração e observabilidade.
- Atuar na evolução da plataforma de monitoramento e observabilidade, ampliando a cobertura de monitoração e contribuindo para a eficiência operacional da iniciativa.
Requirements:
- Experiência sólida com Zabbix, incluindo Templates, Triggers e Integrações.
- Experiência com ferramentas de correlação de eventos, como BigPanda ou soluções equivalentes.
- Experiência na integração entre ferramentas de monitoração e plataformas ITSM, utilizando APIs.
- Conhecimento em ServiceNow.
- Experiência na construção e padronização de dashboards em Grafana.
- Conhecimento em scripting utilizando Python ou linguagem equivalente para automações e integrações.
- Experiência em automação de enriquecimento de informações e integração com CMDB.
- Vivência em ambientes de Managed Services com atuação baseada em SLA.
- Conhecimento em CMDB.
- Conhecimento em processos ITIL, especialmente nas disciplinas de Gestão de Eventos e Gestão de Incidentes.
- Experiência em projetos de observabilidade e AIOps.
- Perfil analítico, organizado e orientado à melhoria contínua.
- Facilidade para atuar em ambientes de alta disponibilidade e grande volume de eventos.
- Perfil colaborativo, boa capacidade de comunicação e foco na automação, padronização e evolução dos processos de observabilidade.
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